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Knowledge Base Chatbot

Train an AI chatbot on your own docs, FAQs, and policies — then let it answer customer questions accurately, instantly, and around the clock.

Build my knowledge base chatbot
SOC 2 · ISO 27001 · GDPR compliant
HOW IT WORKS

Create a knowledge base chatbot.

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01
Upload your content
Add your FAQs, help docs, product pages, and policy files. The chatbot learns from your existing content — no rewriting required.
02
Configure your chatbot
Set the tone, define escalation rules, and choose which channels to deploy — website chat, SMS, or WhatsApp.
03
Deploy and improve over time
Go live in minutes. Review unanswered questions weekly and add content to close gaps — the chatbot gets smarter with every update.
INDUSTRY USE CASES

How Different Businesses Use Knowledge Base Chatbots

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E-commerce (Shopify)
Deflect support tickets without hiring more agents
Answers questions about order status, shipping estimates, return windows, and product details directly from the store knowledge base. Customers get instant, accurate answers at 2 a.m. — support ticket volume drops without increasing headcount.
SaaS
Reduce churn with always-on product support
Trained on help center articles, onboarding guides, and release notes, the chatbot resolves how-to questions and feature queries instantly. New users get unblocked without waiting for a support rep, and common issues never reach the ticket queue.
Hotel
Answer guest questions before they reach the front desk
Handles inquiries about check-in times, amenities, parking, local attractions, and room policies using the property knowledge base. Guests on the booking page or in-stay get instant answers — reducing front desk call volume around the clock.
Med Spa
Educate clients on treatments before they book
Answers pre-treatment questions about procedures, contraindications, preparation steps, and aftercare using clinic documentation. Clients arrive informed and confident, reducing pre-appointment calls and no-shows from uncertainty.
LEARN MORE

Set up your knowledge base chatbot in minutes

Create Now
01
Upload your docs in any format
Paste a URL, upload PDFs, or import a sitemap. The chatbot ingests your content and indexes it for accurate, grounded responses — no manual tagging needed.
02
Set escalation and fallback rules
Define what the chatbot should do when it lacks a confident answer — collect the question, offer a contact form, or hand off to a live agent with full context preserved.
03
Track gaps and improve coverage
Review the unanswered question log from your dashboard. Add content to close gaps and watch deflection rates climb with each iteration.
BENEFITS

Why use a knowledge base chatbot?

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Instant answers, any time of day
Responds to customer questions in seconds — at midnight, on weekends, and during peak traffic spikes — without any agent availability constraints.
Grounded in your actual content
Answers come directly from your uploaded docs, not from general AI training. Customers get accurate, business-specific responses instead of generic guesses.
Deflect tickets before they're created
Resolves common questions automatically so they never reach your support queue. Fewer tickets means faster response times for the issues that genuinely need a human.
Continuous improvement loop
Every unanswered question is logged and surfaced for review. Adding a single FAQ entry can deflect hundreds of future tickets — the system improves with your input.
Seamless human escalation
When a question is too complex or a customer is frustrated, the chatbot hands off to a live agent with the full conversation thread — no repetition, no friction.
Scales without additional headcount
Handles thousands of simultaneous conversations with no extra cost per interaction. Support capacity grows with your business without hiring more agents.
FAQ

Frequently asked questions

  • The chatbot can ingest a wide range of content formats — PDFs, help center articles, FAQ pages, product documentation, policy pages, and any URL you provide. There is no need to rewrite or reformat your existing content. Once uploaded, the chatbot indexes the material and uses it as the sole source for its answers.
  • No. The chatbot is designed to stay grounded in the content you provide. If a question falls outside the scope of your knowledge base, it will say so honestly and either collect the question for your review, offer a contact form, or escalate to a live agent — depending on how you configure the fallback behavior.
  • You can update the knowledge base at any time by uploading new documents, editing existing entries, or pointing the chatbot to an updated URL. Changes take effect quickly. The unanswered questions log also surfaces gaps so you know exactly what content to add next.
  • Yes. You can define escalation triggers — such as detecting customer frustration, specific keywords, or questions the chatbot cannot answer confidently. When escalation occurs, the full conversation history is passed to the live agent, so the customer never has to repeat themselves.
  • The chatbot can be embedded on your website as a chat widget and deployed over SMS and WhatsApp. All channels pull from the same knowledge base, so answers are consistent regardless of where the customer reaches out.
  • All conversations and uploaded documents are encrypted in transit and at rest. The platform complies with GDPR, SOC 2, and ISO 27001 standards. Customer data is never used to train shared AI models — your content stays private to your account.
START FOR FREE

Your docs, working for you 24/7.

Upload your content, configure your chatbot, and go live in minutes — no code, no setup calls, no recurring ticket backlogs.

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