The Guaranteed
Support Stack
for Retail eCommerce
#1 CX support for leading retail brands
The Solvea Agent Advantage:
Solvea delivers up to 80% automated resolution across core eCommerce workflows. Far higher than traditional chatbots and general-purpose AI.
AI-Powered
Product Guidance
That Converts
Solvea isn’t just support — it’s a sales conversion engine.
From personalized recommendations to product cards and “add to cart” prompts, Solvea guides shoppers with accuracy that outperforms human sales associates. Track conversion impact directly within your in-product dashboards and live chat reports. Responding in text, audio, or visuals, Solvea ensures every interaction builds clarity, confidence, and lasting loyalty.
45% of Retailers
Use AI Weekly
But most still rely on disconnected systems that slow service and fragment insight.
Solvea unifies data, automates routine support, and does the heavy lifting behind every interaction. Delivering faster resolutions, smarter insights, and seamless customer experiences that convert.
Seamless Integration,
Unified Support
No operational overhaul required.
Solvea integrates directly with leading HelpDesk platforms such as Zendesk and Intercom, consolidating all channels into one connected workspace. A native ticketing option is also available for teams looking to simplify and scale support.
Elevate the Customer Journey
Beyond CSAT: Driving Real Connection
Solvea builds lasting loyalty through instant, personalized, and consultative conversations. Turn every interaction into deeper engagement and measurable retention.
Empowering Human Expertise
By automating up to 70% of routine inquiries (product spec, logistics, returns), Solvea frees teams to deliver deeper engagement and exceptional service where it matters most.
24/7 Global Availability
Round-the-clock, high-quality support across all time zones and channels, without the cost or limits of traditional teams.
AI-Guided Product Discovery
Solvea helps customers find the right products faster than human-led support, offering intelligent product recommendations, interactive product cards, and guided “add to cart” journeys that boost conversions.
Conversion Reporting & Real-Time Insights
Track the performance of every interaction with Solvea’s in-product dashboards. From live chat conversion metrics to guided selling reports, you get full visibility into what drives revenue, and where to optimize.
Product Guidance & Recommendations
AI is more effective than humans at product guidance. Highlight the value of AI-driven product recommendations, product cards, and “add to cart” actions, as well as in-product dashboards — reports, and live chat conversion metrics for guided selling.
Comprehensive eCommerce Solutions
Abundant pre-built agent for instant setup
Solvea provides pre-built AI Agents that automate the most common scenarios in retail customer service, from returns to logistics inquiries. These agents are ready to deploy instantly inside the Solvea Agent Marketplace.
Guides customers through product and purchase questions, offering relevant information and curated recommendations to improve the buying experience.
Our Business Promise
AI You Can Rely On.
Results You Can Measure.
Guaranteed Performance
We guarantee success with a specified minimum reply volume in your contract, ensuring predictable, attainable, and secure ROI.
Expert Partnership
Dedicated CX experts ensure successful AI deployment and training, lowering your costs and guaranteeing project success.
Mastering Compliance & Security
Solvea is certified to GDPR, SOC 2, and ISO 27001. Our AI applies Amazon's rules to flag high-risk information, ensuring compliance.
Brands Winning with Solvea
More customers are using Solvea
