As a global leader in intelligent cleaning technology, Dreame continues to push boundaries with its vision of “empowering life through technology”. The company’s smart cleaning systems have reshaped the home appliance industry and earned worldwide recognition for innovation and quality. To support rapid international growth and maintain consistent service excellence, Dreame partnered with Solvea to integrate AI agents that deliver locally adapted customer support across markets.
Through its collaboration with Solvea, Dreame introduced AI agents into its global customer experience organization. Solvea’s team helped build a structured knowledge base covering all product models, including usage guides, troubleshooting steps, and service workflows. This enabled AI agents to act as “product experts”, offering precise guidance on technical issues while reducing dependence on manual intervention.
The Solvea AI agents manage high-frequency requests such as product setup, maintenance, and fault diagnostics, allowing human agents to focus on complex cases and continuous improvement. Integrated with Zendesk and multiple communication platforms, the system supports multiple languages and adapts its tone, phrasing, and terminology to each market. This multilingual capability ensures consistent service quality across regions while maintaining a locally relevant user experience.
With Solvea, Dreame has achieved a globally unified yet locally responsive customer service model. AI agents now handle 43 percent of customer inquiries with an accuracy rate of 80 percent, supporting eight markets in different languages around the clock. Response times have improved significantly, while customer satisfaction continues to rise as standard issues are resolved instantly and complex cases are escalated with full context.
By embedding AI deeply into its service operations, Dreame has built an intelligent support ecosystem that combines speed, accuracy, and cultural adaptability. Together with Solvea, the company is setting a new benchmark for smart home brands worldwide.
