Solvea Outperforms Sierra on Every Front
Solvea Outperforms Sierra on Integration, Performance and E-commerce Expertise.
01
More Integrations. Less Hassle.
- Solvea offers more integration with your existing ecommerce channels and tools than Sierra.
- Solvea seamlessly integrates with eBay, TikTok Shop, Amazon, Shopify, 17 track and many more. Sierra? They don’t even mention which eCommerce tools they integrate with.
02
We don’t just talk about KPIs — we sign off on them.
- Solvea resolves queries with higher resolution rate than Sierra.
- Solvea delivers an 80 % resolution rate and 3× higher CSAT, guaranteed. You only pay for what works. Resolve 10 tickets? Pay for 10. Resolve 0? Pay $0. (Oh, and our client renewal rate is 95 %. Just bragging a little.)
03
Made for eCommerce.
- Trusted by 100+ global eCommerce leaders, Solvea dominates retail support — while Sierra only has a small handful of eCommerce clients.
- Solvea helps eCommerce brands like Anker deliver seamless customer experiences, from tracking orders to updating delivery status. Our deployment specialists tailor every workflow to retail realities, ensuring your support drives sales. Sierra has more familiarity in the finance and healthcare spaces, with workflows that are completely different from eCommerce. Sierra’s Agent SDK also has a steep learning curve, which can hinder productivity.
Compare with SOLVEA
See for Yourself
Side by Side, the Difference is Clear
| Solvea | Sierra | |
|---|---|---|
E-commerce Focus | Trusted by 100+ leading eCommerce brands, Solvea brings AI-guided selling, a powerful agent marketplace, and built-in QA to every eCommerce workflow — from order tracking to returns. | Primarily serves finance and healthcare clients. Limited experience with eCommerce support. |
Deployment Support | A dedicated deployment team helps you set up your knowledge base, integrations, and custom AI agents — step-by-step. | No dedicated deployment support team — you’re on your own. |
Guaranteed Results | 30%+ resolution rate and 80% accuracy rate. You only pay for resolved tickets (we’ll literally write this in the contract!) | No guaranteed outcomes or performance-based pricing. |
Integrations | Works seamlessly with Amazon, Shopify, TikTok Shop, eBay, and 17Track — plus native sync with top logistics and review tools. | Limited to Amazon Connect and Shopify only. |
Communication Channels | Built for where your customers actually are — email, live chat, Facebook, Instagram Messenger, WhatsApp, and voice. | Limited integration with social media channels. Only insurance email, live chat and voice. |
Performance
Solvea is the Best E-commerce AI Customer Support Agent (Backed by Stats).
Answer Quality
3X
Increase in CSAT
Answer Rate
30%+
Resolution rate
Answer Accuracy
80%+
Accuracy rate
Comprehensive eCommerce Solutions
Abundant pre-built agent for instant setup
Solvea provides pre-built AI Agents that automate the most common scenarios in retail customer service, from returns to logistics inquiries. These agents are ready to deploy instantly inside the Solvea Agent Marketplace.
Guides customers through product and purchase questions, offering relevant information and curated recommendations to improve the buying experience.
Customer Testimonials
Solvea is Loved by Customer-Service Leaders Everywhere
“Solvea helps us solve more than 70% of customer service work. At Anker, providing exceptional, responsive support is key to building lasting customer relationships. With Solvea, we’ve been able to seamlessly integrate high-performing solutions that are customized to reflect our brand’s values. The cross-channel capabilities and memory feature ensure every customer interaction is consistent, personalized, and aligned with our mission to put the customer first.”
Steven Yang, CEO of Anker
"From the moment we partnered with Solvea, their team demonstrated a genuine commitment to understanding our goals and challenges. They took the time to listen to both our team’s needs and our customers’ expectations, and that personalized approach made all the difference. What truly impressed me was how they tailored their solution to match our vision of growth and efficiency— it was clear they were invested in our success."
Lee, Customer Service Dept. Manager of Dreame