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Solvea > Decagon. Just ask the eCommerce experts.

Decagon builds for SaaS. Solvea was built to handle the chaos of retail eCommerce — with smarter integrations, stronger performance, and deeper industry know-how.
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Solvea Outperforms Decagon on Every Front
Solvea outperforms Decagon on integration, performance and eCommerce expertise.
01
More Integrations. Less Hassle.
  • Solvea offers more integration with your existing ecommerce channels and tools than Decagon.
  • Solvea seamlessly integrates with eBay, TikTok Shop, Amazon, Shopify, 17 track and many more. Decagon? Mostly limited to Amazon Connect and Shopify.
02
We don’t just talk about KPIs — we sign off on them.
  • Solvea resolves queries with higher resolution rate than Decagon.
  • Solvea delivers an 80 % resolution rate and 3× higher CSAT, guaranteed. You only pay for what works. Resolve 10 tickets? Pay for 10. Resolve 0? Pay $0. (Oh, and our client renewal rate is 95 %. Just bragging a little.)
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Tickets being resolved now
0.0s
Current response time
0%
Inquiries resolved first contact
03
Designed for eCommerce.
  • Trusted by 100+ global eCommerce leaders, Solvea dominates retail support while Decagon sticks mostly to SaaS and finance.
  • Solvea helps ecommerce brands like Anker deliver seamless customer experiences, from tracking orders to updating deliveries. Our deployment specialists tailor every workflow to retail realities, ensuring your support drives sales. Decagon is better known for SaaS, but not in the fast-moving world of eCommerce.
Compare with SOLVEA
See for yourself. Side by side, the difference is clear.
SolveaDecagon
E-commerce Focus
Trusted by 100+ leading eCommerce brands, Solvea brings AI-guided selling, a powerful agent marketplace, and built-in QA to every eCommerce workflow — from order tracking to returns.
Primarily serves SaaS and finance clients. Limited experience with eCommerce support.
Deployment Support
A dedicated deployment team helps you set up your knowledge base, integrations, and custom AI agents — step-by-step.
No dedicated deployment support team — you’re on your own.
Guaranteed Results
80%+ resolution rate and 30% improvement in accuracy. You only pay for resolved tickets (we’ll literally write this in the contract!)
No guaranteed outcomes or performance-based pricing.
Integrations
Works seamlessly with Amazon, Shopify, TikTok Shop, eBay, and 17Track — plus native sync with top logistics and review tools.
Limited to Amazon Connect and Shopify only.
Communication Channels
Built for where your customers actually are — email, live chat, Facebook, Instagram Messenger, WhatsApp, and voice.
Covers email, live chat, and voice. Minimal support for modern social and messaging channels.
Performance
Solvea is the best e-commerce AI customer support agent
Answer Quality
3X
Increase in CSAT
Answer Rate
30%+
Resolution rate
Answer Accuracy
80%+
Accuracy rate
Comprehensive eCommerce Solutions
Abundant pre-built agent for instant setup
Solvea provides pre-built AI Agents that automate the most common scenarios in retail customer service, from returns to logistics inquiries. These agents are ready to deploy instantly inside the Solvea Agent Marketplace.
Guides customers through product and purchase questions, offering relevant information and curated recommendations to improve the buying experience.
Purchase Inquiry Agent
Guides customers through product and purchase questions, offering relevant information and curated recommendations to improve the buying experience.
Logistics Inquiry Agent
Handles all logistics-related inquiries by interpreting customer questions and delivering accurate, real-time updates on shipments, delivery status, and related issues.
Returns & Exchange Inquiry Agent
Handles the full customer return and exchange process, capturing all necessary information and guiding customers through each step for a faster, clearer resolution.
Purchase Inquiry Agent
Logistics Inquiry Agent
Returns & Exchange Inquiry Agent
Guides customers through product and purchase questions, offering relevant information and curated recommendations to improve the buying experience.
Guides customers through product and purchase questions, offering relevant information and curated recommendations to improve the buying experience.
Customer Testimonials
Solvea is loved by CX leaders everywhere
“Solvea helps us solve more than 70% of customer service work. At Anker, providing exceptional, responsive support is key to building lasting customer relationships. With Solvea, we’ve been able to seamlessly integrate high-performing solutions that are customized to reflect our brand’s values. The cross-channel capabilities and memory feature ensure every customer interaction is consistent, personalized, and aligned with our mission to put the customer first.”
Steven Yang, CEO of Anker
"From the moment we partnered with Solvea, their team demonstrated a genuine commitment to understanding our goals and challenges. They took the time to listen to both our team’s needs and our customers’ expectations, and that personalized approach made all the difference. What truly impressed me was how they tailored their solution to match our vision of growth and efficiency— it was clear they were invested in our success."
Lee, Customer Service Dept. Manager of Dreame

It’s Time to Evolve.

Ready to turn every customer chat into a brand win? Let’s build your AI support system — guaranteed to deliver measurable ROI.