Anker · Consumer electronicsSolvea AI customer service handles more than 70% of our support workload.
Anker · Consumer electronics
See what AI delivers in practice.
Results from customer projects.
Boost in support efficiency
AI handles high-volume inquiries in parallel, so teams can resolve more customer issues at peak times.
Common questions resolved automatically
With solid knowledge and well-defined processes in place, AI can resolve more than 70% of common inquiries on its own.
Satisfaction with AI service
Based on CSAT ratings for completed service conversations.
After-sales save rate
Measured on recoverable refund and return requests, in projects with a defined retention strategy.
Lift in repeat purchase rate
On DTC stores, faster and more consistent Live Chat support makes customers more likely to buy again and lifts conversion.
Omnichannel AI customer service
for every step of the customer journey
AI handles customer conversations in chat and on calls. Smart Helpdesk brings messages, teams, and workflows together.
Multichannel access→Automated AI service→Unified human–AI collaboration
AI Customer Service Agent
Covers pre-sales, order and after-sales questions, resolving high-volume customer issues automatically.
Pre-salesOrder supportAfter-sales
Explore AI Customer Service Agents
Voice AI Agent
Understands multilingual calls naturally, answers and routes in real time, and logs every call.
MultilingualSmart routingCall record
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Call summary
Smart Helpdesk
Brings messages from every channel into one place and coordinates work between AI and human agents.
Unified inboxService managementHuman–AI collaboration
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See AI Customer Service Agents at work
Pulls together customer details, order status, knowledge and business rules in real time to produce accurate, actionable resolutions.
AI Customer Service Agents that know global business
Built around each industry’s products and service challenges, for more accurate, expert customer service.
Home, kitchen & furnitureDelivery, assembly and after-sales questions, answered in one conversation
Covers multi-parcel shipping, assembly guidance, missing-part reshipments, returns and exchanges for home, kitchen and furniture products.
Typical service scenarios
View solution →Multi-parcel trackingAssembly guidanceReshipment for missing or damaged partsReturn policy checks
Consumer electronics & accessoriesFrom purchase questions to connectivity and troubleshooting
Understands models, specs and compatibility across consumer electronics, accessories and security devices, and carries through to installation, warranty, returns and exchanges.
Typical service scenarios
View solution →Model and spec understandingAccessory compatibility checksSecurity device setupFaults and warranty claims
Smart hardware & roboticsSmart device support, made simpler
Covers activation, network pairing, feature use, remote troubleshooting and accessory after-sales for smart hardware and robots.
Typical service scenarios
View solution →Device activation and network setupFeature usage guidanceRemote fault diagnosisAccessories and warranty service
Sports, outdoor & cyclingFrom pre-purchase fit to after-sales support for riders
Understands specs, sizing and use cases for sports and outdoor gear and e-bikes, and handles assembly, charging, accessory, return and exchange issues.
Typical service scenarios
View solution →Spec and size selectionBike assembly guidanceBattery charging troubleshootingAccessories and after-sales
Automotive & motorcycle partsCheck fitment first, then recommend the right parts
Confirms fitment by car or motorcycle model, year and specs, and carries through to orders, shipping, returns and exchanges.
Typical service scenarios
View solution →Vehicle fitment checksParts selection supportOrder and shipping trackingParts after-sales handoff
Apparel, personal care & morePre-purchase and after-sales support across categories
For apparel, personal care and other consumer goods, handles specs and materials, usage instructions, order tracking, returns and exchanges.
Typical service scenarios
View solution →Product spec questionsMaterials and usage instructionsOrder status trackingReturn and exchange policy handling
Works seamlessly with
your existing systems
No need to replace your tech stack. Solvea connects to your customer service, e-commerce, order, logistics and ERP systems, giving AI the full business context to answer more accurately, look up information and get service tasks done.
Plus more customer service, ERP, CRM and custom systems
Insights
Customer stories, product updates and global service know-how.
Interview with Jsyard: lessons from deploying AI customer service in global home furnishings
A 63% AI reply rate, accuracy holding above 85% and a 100% after-hours response rate: how a global home brand put AI into its real customer service workflow.
Read the customer story
