Privacy Policy

01Who we are and what this policy covers

Solvea Inc. is located at 160 E Tasman Drive, Suite 202, San Jose, CA 95134, USA. For privacy questions or requests, email support@solvea.cx.

This policy covers Solvea's websites, demo and contact forms, accounts, mobile and web apps, business calling and messaging, AI features, integrations, and related support. It also covers information we receive from our service providers in connection with these activities.

When a business customer uses Solvea to communicate with its own customers, callers, contacts, or employees, that business generally decides why and how their information is used. Solvea processes that information to provide the services the business has chosen. The business is responsible for the notices and permissions required for its use of those services.

02Information we handle

The information involved depends on how you interact with Solvea:

• Demo requests and inquiries: your name, company, business contact details, the information you enter in a form or email, and our follow-up communications.
• Accounts and billing: account and workspace details, login and security information, team roles, settings, subscription and payment status, invoices, and service usage. Payment providers handle payment credentials; we receive the transaction and billing details needed to administer your account.
• Business communications: contact records and, where the customer enables the relevant features, call details and recordings, voicemail, transcripts, messages, emails, chats, attachments, summaries, and support or inbox records.
• AI and connected services: agent settings, instructions, knowledge materials, conversation inputs and outputs, and information from third-party services that a customer chooses to connect.
• Website, app, and device activity: IP address, browser and device details, page views, referral and advertising parameters, app activity, cookies or similar identifiers, and diagnostic and security logs.

We receive information directly from you, from the business that gives you access to its workspace, from people communicating through the service, from connected services and communications providers, and automatically from your browser or device.

03Why we use information

We use this information to respond to inquiries and arrange demos; create and secure accounts; provide calling, messaging, AI, and connected features; administer subscriptions and billing; provide support; troubleshoot and improve the website and service; measure website use and the effectiveness of referrals and campaigns; prevent fraud and misuse; and meet legal obligations or respond to lawful requests.

We do not sell personal information. We do not use the content of business customers' calls, recordings, transcripts, or messages to train AI models.

04Business customers and communications

Business customers decide which contacts to add, which channels and AI features to enable, and whether to record or transcribe communications. They are responsible for giving required notices, obtaining required consent, and honoring applicable opt-out requests for the calls, messages, recordings, and other communications they initiate or manage.

If you are a customer, caller, or contact of a business using Solvea, that business is usually the first place to direct a request about the communications or records it controls. We will work with the business as needed to address such requests.

05When information is shared

We share information with providers that help us operate the service, including providers of hosting, telecommunications, AI and speech processing, email and notifications, payment processing, analytics, security, and support. They receive the information needed for their role. We also share information with a connected service when a customer authorizes that connection, and with authorized members of a customer's workspace according to its settings.

We may disclose information when required by law, to respond to valid legal process, to protect the service and its users, or in connection with a business transaction such as a merger or sale, subject to appropriate protections.

06Demo forms, cookies, and website measurement

Our demo forms use Tally BV, a provider based in Belgium. Information submitted through a Tally form is made available to Solvea so that we can respond to your request. Tally states that form data is stored in Europe.

Our site uses cookies and similar technologies for functionality and security, and uses website and campaign measurement tools, including Ahrefs Analytics, Google Tag Manager, Mixpanel, and Post Affiliate Pro. These tools may process device and visit information. We also process referral information and parameters in links, such as UTM tags and advertising click identifiers; some of that information may be carried to registration pages. You can restrict cookies in your browser, though doing so may affect some features.

07International processing

Solvea is based in the United States. If you use our site or service from another country, including Japan, information may be accessed, stored, or processed in the United States or other countries where we or our providers operate. Tally states that it stores demo form data in Europe. Where applicable law requires additional safeguards or information about an overseas recipient, we will address those requirements. You can contact us for information about international handling relevant to your request.

08Retention and security

We keep information for the period needed for the purpose for which it was collected, taking into account the account or service relationship, the type of record, security and operational needs, legal or accounting obligations, and any dispute or request. For example, communications history may be needed while a workspace is in use, while billing and security records may need to be kept after an account closes. Information no longer needed is deleted or de-identified, subject to applicable requirements and backup cycles.

We use measures designed to protect information, including access controls, authentication, encryption in transit, and monitoring. No system can guarantee absolute security. Closing a Solvea account and canceling a subscription bought through an app store or another payment provider may require separate steps.

09Your choices and privacy rights

You may update account information through the service where that option is available, change device permissions in your device settings, and restrict cookies through your browser. You may request account deletion through an available in-app option or by contacting us.

Depending on the law that applies to you and our role in handling the information, you may be able to request access to, correction of, or deletion of personal information; information about its use and disclosure; or other available rights, such as objecting to or restricting certain processing. Email support@solvea.cx to make a request. We may need to verify your identity or direct a request about a business customer's records to that customer. We respond as required by applicable law.

10Children, changes, and contact

Solvea's services are intended for business use and are not directed to children. If you believe a child has provided personal information to us, contact us so we can review and address it.

We may update this policy when our services or information practices change. We will post the updated policy and provide additional notice where required.

For privacy questions, requests, or complaints, contact Solvea Inc., 160 E Tasman Drive, Suite 202, San Jose, CA 95134, USA, at support@solvea.cx.