Frequently asked questions
Find answers about getting started, product usage, teams, and privacy. Check the pricing page for current plans and terms.
Getting started
What is Solvea?
Solvea helps teams handle customer conversations with AI assistance, a shared service workspace, and human follow-up. Available channels and workflows depend on your setup.
Can I start for free?
Yes. One person can use the helpdesk for email and live chat tickets, with AI replies based on a knowledge base. Phone and AI calling workflows can be tried for seven days without a credit card.
See current plans →What happens after the seven-day trial?
The one-person helpdesk and existing tickets remain available for free. Contact us to discuss continued phone use or a larger rollout.
See current plans →Products and usage
How does the AI answer customer questions?
The AI uses the business knowledge, instructions, and connected information configured for your workspace. Your team can review conversations and handle questions that need a person.
Which channels are available?
The free helpdesk covers email and live chat tickets. The seven-day trial includes phone, AI answering, SMS, and live translation. Other channels and integrations are scoped with the team.
Compare access →How are phone and message credits used?
Usage depends on the activity and region. The pricing page lists published rates for AI answering, human pickup, translation, SMS, and international transfers.
View usage rates →Can I get a business number in my country?
Number availability and eligibility depend on location and provider requirements. Check during setup or ask our team before planning a rollout.
Ask about availability →Teams and pricing
Can my team work from one shared inbox?
Solvea supports shared conversations, ownership, status, notes, and follow-up. Contact us to discuss the seats and workflow your team needs.
Discuss a team rollout →Can Solvea connect to our existing tools?
Integration scope depends on your systems, access, and implementation needs. Share your requirements so we can confirm what is available.
Discuss integrations →What plans and prices are currently public?
The public pricing page lists a free one-person helpdesk and a Contact Us option for Enterprise. Team pricing and terms are discussed with the Solvea team.
See current pricing →Are annual billing terms available?
Contact the Solvea team to discuss billing options. The public pricing page does not list a fixed annual price.
Contact us →Privacy and support
Where can I read about personal data handling?
Our Privacy Policy describes the information we collect, how we use it, and how to contact us about privacy questions.
Read the Privacy Policy →Do I need to tell callers that AI or recording is used?
Notice and consent requirements depend on your location and use case. Review the rules that apply to your business before enabling calling or recording.
How do I get help?
Email support@solvea.cx for product support, or use the contact page to discuss a demo or team deployment.
Contact Solvea →