Knowledge Base

Your AI always has the right answer — even when things change.

Upload your docs, import your website, sync your data. Solvea keeps your AI accurate without manual retraining — so it never tells a customer something that's no longer true.

01

Import from anywhere

PDFs, Word docs, CSVs, web URLs. Solvea pulls in your existing knowledge and structures it automatically.
02

Stays current automatically

When your data source changes, your AI updates with it. No manual retraining, no stale answers.
03

One brain, every channel

The same knowledge base powers phone, email, chat, and WhatsApp — so your AI never contradicts itself across touchpoints.
Pain Points

Sound familiar?

Your AI confidently gave a customer the wrong price

You updated your pricing last month. The AI didn't know. Now a customer is quoting a number you no longer honor — and someone has to make it right, manually, awkwardly.

Updating the bot is a project, not a task

Every time your business changes — new service, new hours, new policy — retraining the AI means opening a ticket, waiting, testing. That delay is a window for wrong answers to reach customers.

Thousands of dollars of knowledge locked in documents nobody reads

Your FAQs, SOPs, and product guides contain everything your AI needs to be excellent. Without a way to import and activate that knowledge, your bot answers from scratch every time.
Solutions

Built to fix exactly that.

01

Every document, every URL — imported in minutes

Upload PDFs, Word docs, and CSVs. Paste a URL and Solvea scrapes and structures the content automatically. Your existing knowledge base becomes your AI's knowledge base.

02

Auto-sync keeps your AI current without effort

Connect a data source and Solvea keeps it synced. When your website updates or your document changes, your AI updates too — no maintenance backlog, no stale answers.

03

The same correct answers, across every channel

One knowledge base powers all your channels. Your phone agent, chat widget, and email AI all reference the same source — so customers never get conflicting information.

Solvea demonstrated a genuine commitment to understanding our goals and challenges.
Lee·Customer Service Manager, Dreame
What's included

Every capability, out of the box.

  • PDF, Word, CSV, and URL import
  • Automatic website content scraping
  • Real-time sync with connected data sources
  • Q&A pair creation for common questions
  • Knowledge gap detection — flags when the AI lacks an answer
  • Per-channel knowledge base assignment
  • Version history and rollback
  • Multi-language knowledge support

Why Choose Us

Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.