LONG-TERM MEMORY

The AI Receptionist That Doesn't Forget

A customer comes back and says: 'About that item from last week...' Solvea already knows the order, the issue, and where things stand. No recap. No re-explaining. Just resolution — from the first message.

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LONG-TERM MEMORY
01

Your AI receptionist opens with what it already knows

When a customer returns, Solvea surfaces their history before the first message. No cold starts. No re-explaining.
02

Returning customers are recognized by name

Instead of "Dear Customer," your AI agent says "Hi Sarah." One detail — the difference between being treated like a stranger and being treated like someone you know.
03

Every conversation builds the next one

Solvea applies Andrej Karpathy's LLM Wiki principle to customer memory: instead of querying raw history each time, it compiles what it learns into a connected profile that grows with every visit.
Pain Points

Sound familiar?

Your customer explained everything last week. Today, your AI receptionist asks them to start over.

Order number. Product name. Reason for return. At minimum, three rounds of back-and-forth before anything moves forward — and if the conversation drops, they start from zero the next time too.

You can't tell a returning customer from a new one.

Without memory, every conversation starts the same way. There's no "welcome back," no continuity, no signal that this person has ever talked to you before.

When escalation happens, your team starts from zero.

Your human agent asks: "Can you walk me through what happened?" The customer — already frustrated just to be talking to a human — has to repeat the whole story.
Solutions

Built to fix exactly that.

01

Return visits start mid-conversation, not from scratch.

When a customer says 'I want to return this,' Solvea already knows which order, the reason they gave last time, and what was left unresolved. A return that used to take three exchanges takes one. They came back to finish something — Solvea picks up exactly where they left off.

02

Every customer has a name. Your AI agent uses it.

The first thing a returning customer hears isn't 'How can I help you?' It's: 'Hi Sarah — I see you were asking about your delivery last week. Ready to pick up where we left off?' One sentence. Their name. Their issue. Their history. That's not support — that's recognition.

03

Escalations arrive with full context attached.

When a conversation is handed off to your team, the agent receives a complete history — what the customer said, what the AI receptionist tried, and what's still unresolved. No recap needed.

“
Before, a customer returning a damaged item had to re-explain the issue, re-provide the order number, and re-describe the product — every single time they reached out. With long-term memory enabled, that entire back-and-forth collapsed into one exchange.
Operations Lead·Home Furnishings Brand
What's included

Every capability, out of the box.

  • ✓Automatic recall of past orders, SKUs, and issues
  • ✓Name recognition across return visits
  • ✓Return and exchange scenarios: avg. 3 exchanges → 1
  • ✓Full conversation history passed on escalation
  • ✓Cross-channel continuity across all connected channels
  • ✓SOC 2 · ISO 27001 · GDPR-ready

Why Choose Us

Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.

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