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The Ultimate
Support Stack
for Consumer
Electronics
Powering Smarter Customer Experiences for Consumer Electronics Brands
FEATURED BY
The Solvea Agent Advantage:
From warranty claims to product troubleshooting, Solvea ensures consumer electronics brands deliver fast, seamless support at scale.
AI That Guides, Not Just Answers
Customers need real‑time help with specs, compatibility, returns and warranty claims.
Solvea’s AI support automation goes far beyond traditional chatbots. It instantly recognizes model numbers, issue types, and multi-channel context to diagnose technical problems and guide customers step-by-step with clear, user-friendly instructions — delivered through text, video, or file attachments.
The result: fewer tickets, lower return rates, and higher first-contact resolution across every support channel.
Always Learning and Always Up to Date
AI with evolving memory.
Solvea’s self-learning AI engine continuously adapts to new product launches, firmware updates, and customer feedback. It automatically updates its knowledge base using your team’s historical responses and internal documentation, ensuring accurate, brand-aligned answers without the need for manual retraining. Your customers get up-to-date support for every product version, from installation to warranty claims.
Prevent Returns Before They Happen
Resolve issues, retain customers.
Before customers submit a return, Solvea provides AI-driven, context-aware guidance to resolve technical issues quickly. From firmware updates to configuration fixes, Solvea reduces unnecessary returns, boosts first-contact resolution, and delivers a smoother, more satisfying customer experience.
One Experience
Every Channel
No operational overhaul required.
Solvea keeps your customers connected, no matter where they reach you. From web chat and email to mobile and voice, our AI delivers seamless, personalized support across every channel. Integration is fast, frictionless, and built to scale with your existing systems.
the Customer Journey
Elevate the Customer Journey
Deeper Engagement, Higher CSAT
Solvea turns every interaction into a meaningful experience. From setup guidance to firmware questions and accessory recommendations, our AI delivers instant, personalized support that boosts customer engagement, satisfaction (CSAT), and loyalty (NPS).
Human Agents Master Complexity
By automating up to 70% of routine inquiries, from product specifications and compatibility questions to shipping, returns, and warranty checks, Solvea frees your team to focus on high-value interactions, complex troubleshooting, and building strong customer relationships.
24/7 Global Availability
Solvea ensures consistent, high-quality support anytime, anywhere. With 24/7/365 coverage across all time zones and channels, your customers always get fast, accurate answers — at a scale that’s difficult and costly to achieve with human teams alone.
Our Business Promise
Guaranteed Outcomes. Predictable ROI.
Guaranteed Performance
We guarantee success with a specified minimum reply volume in your contract, ensuring predictable, attainable, and secure ROI.
Expert Partnership
Dedicated CX experts ensure successful AI deployment and training, lowering your costs and guaranteeing project success.
Mastering Compliance & Security
Solvea is certified to GDPR, SOC 2, and ISO 27001. Our AI applies Amazon's rules to flag high-risk information, ensuring compliance.
Trusted by global consumer electronics brands worldwide.
