The Guaranteed Support Stack for Home & Furniture
#1 CX support for
home & furniture brands.
FEATURED BY
Industry Pain Points
Furniture Support Time Breakdown
Where Time Really Goes
Logistics & Returns
Repetitive Customer Inquiries
Escalations
Strategic Work
60%
25%
10%
5%
Most of your team’s day is spent on tasks that don’t grow your business.
The Solvea Agent Advantage:
Solvea simplifies operations, guarantees performance, and is built to master complex logistics and conquer peak season.
Furniture Question
Made Simple
Customers need guidance on fabrics, finishes, assembly, and product recommendations.
Solvea instantly understands model numbers and complex queries and responds in text, video, or attachments for clear, easy-to-follow instructions.
Scale Smart,
Stay Personal
Global expansion or seasonal spikes?
Solvea flexes with your needs, offering 24/7 multilingual support, consistent brand voice, and high quality customer experience.
40% of Support Tickets Are About Deliveries
Oversized sofas, multi-box dining sets, and complex shipments can overwhelm your team.
Solvea handles “Where’s My Order” questions, inventory gaps, and multi-shipment orders, freeing your team to focus on high-value interactions.
Self-Learning
Knowledge Base
Your AI keeps getting smarter automatically.
Solvea builds and updates its knowledge base from your team’s historical replies, ensuring answers are always accurate, complete, and up to date.
Boost resolution rates and cut response times with furniture-focused omnichannel support.
Seamless Integration: Work Where You Are
No operational overhaul required.
We support your existing HelpDesk system (e.g., Zendesk, Intercom). Solvea integrates all channels, and if needed, we offer a lightweight ticketing system to boost team efficiency.
the Customer Journey
Beyond Efficiency: Elevating Your Customers' Experience.
Deeper Engagement, Higher CSAT
Solvea creates lifelong customers through instant, personal, and consultative conversations, boosting engagement, CSAT, and NPS.
Human Agents Master Complexity
Solvea handles up to 70% of routine inquiries (product specs, logistics, returns), freeing human agents to focus on complex cases and relationship building.
24/7 Global Availability
Our AI provides consistent, high-quality 24/7/365 support across all global time zones and channels, a level of service difficult and costly to achieve with human teams.
Our Business Promise
Reliable AI:
Guaranteed Outcomes. Predictable ROI.
Guaranteed Performance
We guarantee success with a specified minimum reply volume in your contract, ensuring predictable, attainable, and secure ROI.
Guaranteed Performance
We guarantee success with a specified minimum reply volume in your contract, ensuring predictable, attainable, and secure ROI.
Guaranteed Performance
We guarantee success with a specified minimum reply volume in your contract, ensuring predictable, attainable, and secure ROI.
