Contact
English
English
ContactEnglish

Aiper transforms smart robotics after-sales service with Solvea.

brand
Brand 1
Brand 2
Brand 3
Brand 4
Brand 5
Brand 6
Brand 7
Brand 8
Brand 9
Brand 1
Brand 2
Brand 3
Brand 4
Brand 5
Brand 6
Brand 7
Brand 8
Brand 9
Brand 1
Brand 2
Brand 3
Brand 4
Brand 5
Brand 6
Brand 7
Brand 8
Brand 9
Brand 1
Brand 2
Brand 3
Brand 4
Brand 5
Brand 6
Brand 7
Brand 8
Brand 9
Company
Aiper is a global leader in smart outdoor robotics and the creator of the cordless robotic pool cleaner category. Founded in 2017, the company has sold over two million units worldwide and is ranked No. 1 in pool-cleaning robot sales on Amazon.
Industries
Consumer Electronics Smart Robotics E-commerce
Real Impact
98% AI involvement rate during peak season 80% AI accuracy rate 3-day rapid launch
Ready to get started?
Let’s turn your support team into a growth engine.

Aiper has become the world’s leading brand in smart pool-cleaning robotics, known for its deep R&D strength and forward-looking innovation in embodied AI. With more than 70 percent of its workforce in R&D and over 400 patents, Aiper continues to lead the global market with award-winning products recognized by iF Design and Red Dot. To match its rapid growth and global reach, the company turned to Solvea to build a next-generation intelligent service system that ensures efficiency, consistency, and world-class customer experience across all regions.

Challenge
As Aiper’s global user base expanded, the complexity of after-sales support increased dramatically. Customers often described issues vaguely, making troubleshooting time-consuming for human agents. Seasonal peaks such as summer created sudden surges in inquiries, stretching team capacity and response speed. Aiper needed an automated yet reliable system capable of handling high-volume, multilingual after-sales requests while completing the troubleshooting-to-resolution loop with consistent quality.
Solution

Partnering with Solvea, Aiper deployed AI agents that automate end-to-end after-sales workflows across email, live chat, and other communication channels. Solvea’s team completed the full agent setup in just three days, creating specialized sub-agents for different inquiry types. The AI system identifies customer intent, guides users to provide key information, pinpoints the cause of issues, and delivers targeted solutions within a unified, closed-loop process.

During peak seasons, the AI agents handle support cases autonomously across time zones, providing 24/7 multilingual coverage. This automation drastically reduces manual workload while maintaining consistent, brand-aligned communication. Human agents can now focus on complex cases and customer insights, improving service efficiency and overall satisfaction.

Results

With Solvea, Aiper built a scalable global support framework that transformed after-sales operations from reactive service to proactive engagement. Solvea’s AI agents help Aiper handle 98 percent of customer inquiries during peak seasons with an 80 percent accuracy rate. The solution shortened response times, improved first-contact resolution, and strengthened Aiper’s ability to deliver premium support even during periods of high demand.

Together, Aiper and Solvea continue to explore new frontiers of AI-powered service innovation, expanding automation to more business scenarios and setting a new benchmark for intelligent customer support in the smart robotics industry.

The lastest from Solvea.
For the Skeptics
See it. Touch it. Break it. Demo on your nightmare tickets. Your edge cases.