As a leading brand in the automotive e-commerce market, Issyzone operates across more than 150 regions with a fast-growing catalog of over 3,000 SKUs covering automotive accessories, outdoor power devices, and office electronics. With GMV growing 20 to 30 percent annually, inquiry volume surged across global channels, increasing overall complexity of customer service operations. To maintain consistent, high-quality support as the business scaled, Issyzone partnered with Solvea to build an intelligent service infrastructure that improves efficiency and reduces manual workload.
Issyzone’s daily customer inquiries spanned product fitment, usage guidance, troubleshooting, logistics updates, and order adjustments. Many requests required agents to log into multiple internal systems, slowing down response times and increasing error rates. The team struggled with high volumes of repetitive questions, delays that resulted in negative reviews, and limited coverage during peak seasons and weekends.
As service demand grew across languages and time zones, Issyzone needed a unified, AI-enabled solution that could streamline workflows, reduce manual workload, and improve response consistency for a global user base.
Issyzone collaborated with Solvea to deploy AI agents across email, website chat, app messaging, and social channels. The AI system integrated product information, logistics data, customer history, and internal workflows, enabling instant responses to high-frequency inquiries and structured guidance for troubleshooting and configuration scenarios.
Solvea also helped Issyzone build a comprehensive knowledge base covering all major product categories. With multilingual support and round-the-clock availability, the AI agents deliver consistent, localized assistance while human agents focus on complex cases and personalized interactions.
With Solvea, Issyzone achieved an AI involvement rate exceeding 30 percent and accuracy above 80 percent. Response times improved significantly across major channels, and repetitive workloads were reduced, allowing the team to reallocate time toward higher-value support tasks.
The upgraded system enhanced service consistency, reduced delays that previously led to negative feedback, and created a more scalable support model that adapts to seasonal peaks and global growth. Issyzone and Solvea continue to expand automation into additional workflows to further strengthen the company’s global customer experience.
