As the world’s No.1 wire-free robotic lawn mower brand, Mammotion is at the forefront of next-generation outdoor robotics, delivering intelligent, boundary-free lawn care solutions to consumers worldwide. With rapid adoption across Europe and North America, Mammotion’s product portfolio and user base expanded quickly, driving a sharp increase in customer inquiries related to setup, usage, and troubleshooting. To sustain premium service quality while scaling globally, Mammotion partnered with Solvea to build an AI-first support system designed for complex product scenarios and high-growth operations.
Mammotion worked with Solvea to deploy AI agents as the first line of support across its owned channels, integrating directly with its live chat system to deliver AI-powered first-contact responses at scale. Solvea helped Mammotion synchronize product knowledge with new releases, ensuring that updates, configurations, and troubleshooting logic were reflected in the AI knowledge base as soon as products went live. This eliminated knowledge gaps during launches and prevented spikes in unresolved inquiries caused by missing or outdated information.
Solvea also introduced specialized troubleshooting AI agents designed for multi-step diagnostic flows. These agents guide users through structured fault identification and resolution, adapting questions dynamically based on user input. By handling complex usage and troubleshooting scenarios autonomously, the AI system reduced dependency on manual escalation while allowing human agents to focus on edge cases and advanced support.
With Solvea, Mammotion achieved a 92 percent first-contact response rate, ensuring the majority of customer inquiries receive immediate, consistent replies. In troubleshooting scenarios, AI involvement reached 96 percent, enabling autonomous handling of complex diagnostic flows and significantly reducing escalation volume.
Overall, Mammotion realized more than 30 percent labor savings by automating high-frequency inquiries and end-to-end troubleshooting workflows. The new AI-first support model allows Mammotion to scale service capacity in step with business growth, delivering reliable, high-quality customer experience across global markets while maintaining operational efficiency.
