Know exactly how your AI is performing — and what to fix next.
Track resolution rates, spot conversation drop-offs, and get AI-generated improvement recommendations — all from a single dashboard. Stop guessing. Start improving.
Performance at a glance
See where customers drop off
AI tells you what to fix
Sound familiar?
Your AI is handling hundreds of conversations and you have no idea if it's helping
You find out something went wrong from an angry review, not a dashboard
You have a feeling the bot could be better, but no idea where to start
Built to fix exactly that.
Resolution rate, CSAT, and response time — all in one place
Your core performance metrics, broken down by channel, time period, and conversation type. Know exactly how your AI receptionist is performing — and where it's falling short.
Drop-off analysis that shows the exact moment things go wrong
See where customers stop engaging, escalate to a human, or abandon the conversation. Understand whether the problem is an unclear answer, a missing knowledge gap, or a routing issue.
Improvement recommendations you can act on in minutes
Solvea analyzes conversation patterns across all your interactions and generates specific, prioritized suggestions — not vague reports. Update your knowledge base, adjust your tone, fix a workflow gap.
Solvea helps us solve more than 70% of customer service work — every customer interaction is consistent, personalized, and aligned with our mission.
Every capability, out of the box.
- ✓Resolution rate tracking across all channels
- ✓Response time and first-contact resolution metrics
- ✓CSAT scoring per channel and conversation type
- ✓Conversation drop-off visualization
- ✓Escalation rate tracking — AI to human handoff
- ✓AI-generated improvement recommendations
- ✓Trend analysis and performance over time
- ✓Channel-by-channel comparison view
Why Choose Us
Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.