These Terms of Use ("Terms") are a binding agreement between you and Solvea Inc. ("Solvea", "we", "us", or "our"). Solvea Inc. is located at 160 E Tasman Drive, Suite 202, San Jose, CA 95134, USA. You can contact us at support@solvea.cx.

These Terms apply to your use of Solvea's websites, mobile applications, web application, backend services, APIs, AI receptionist, communications tools, billing features, support services, and related products (collectively, the "Service").

By creating an account, accepting these Terms, downloading an app, accessing a workspace, purchasing a subscription, or using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization.

1. The Service

Solvea provides business communications and AI receptionist tools, including:

Business phone number selection, provisioning, routing, and management.
AI-powered receptionist features for inbound calls, outbound calls, voicemail, translation, summaries, and customer handoff.
Human calling, team calling, inbound call handling, outbound dialing, and conference features.
SMS, email, live chat, WhatsApp, and other connected-channel features where available.
Contacts, customer records, team inbox, conversation history, transcripts, summaries, tags, notes, and internal collaboration.
Outbound campaigns and workflow tools for calling, messaging, and follow-up.
AI agent configuration, prompts, personas, voices, knowledge base, tool use, and integrations.
Subscriptions, credits, top-ups, usage metering, billing, and entitlement management.
Web, iOS, Android, and backend services.

We may add, change, suspend, or discontinue features from time to time. We will provide reasonable notice for material changes that significantly reduce paid functionality, unless the change is required for security, legal, carrier, provider, or emergency reasons.

2. Business use, eligibility, and account responsibility

The Service is intended for business use in the United States, Canada, and the United Kingdom.

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a binding contract. You agree that:

Your account information will be accurate and current.
You will keep credentials, sessions, devices, and API access secure.
You are responsible for all activity under your account and workspace, including activity by team members, invited users, integrations, and anyone using your credentials.
You will notify us promptly at support@solvea.cx if you believe your account has been compromised.
You will use the Service only for lawful business purposes.

We may refuse registration, suspend access, or terminate accounts where we reasonably believe the account is unauthorized, abusive, fraudulent, risky, or unlawful.

3. License and ownership

Subject to these Terms, Solvea grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

Solvea and its licensors own the Service, including software, interfaces, workflows, designs, trademarks, logos, documentation, models, templates, and technology. These Terms do not transfer any ownership rights to you.

You may not copy, modify, reverse engineer, decompile, scrape, resell, sublicense, rent, white-label, or provide access to the Service except as expressly allowed by Solvea in writing or by applicable law.

4. Your content and customer data

"Your Content" means information, prompts, messages, contacts, recipient lists, call audio, recordings, transcripts, summaries, knowledge base materials, files, instructions, notes, and other content you or your users submit to or generate through the Service.

You retain ownership of Your Content. You grant Solvea a worldwide, non-exclusive, royalty-free license to host, process, transmit, store, display, reproduce, modify, and use Your Content only as needed to provide, secure, support, and improve the Service, comply with law, enforce these Terms, and prevent abuse.

You represent and warrant that you have all rights, permissions, notices, and consents needed for Your Content and for all personal information you submit to or process through the Service.

Solvea does not use Your Content, including call recordings, transcripts, SMS bodies, email bodies, customer communications, or prompts, to train AI or machine-learning models.

5. Communications compliance

The Service allows you to place calls, receive calls, send SMS, send email, run campaigns, use AI agents, import contacts, and communicate with customers and prospects. You are responsible for complying with all laws and industry rules that apply to those communications.

You agree that, before calling, texting, emailing, recording, importing, or otherwise contacting any person through the Service, you will obtain and maintain all legally required rights, consents, notices, and opt-in records.

Depending on your activities and location, applicable laws and rules may include the U.S. TCPA, TSR, CAN-SPAM Act, state mini-TCPA laws, state call recording laws, National Do Not Call rules, CTIA and carrier messaging rules, Canada's CASL and PIPEDA, Canada's National Do Not Call List rules, the UK GDPR, Data Protection Act 2018, PECR, TPS/CTPS rules, and similar laws.

You agree to:

Honor STOP, unsubscribe, opt-out, Do Not Call, quiet-hour, and consent withdrawal requests.
Avoid calling or messaging people without the required consent or lawful basis.
Maintain accurate records of consent where required.
Use accurate sender identity, caller ID, business identity, and AI disclosure.
Comply with carrier registration, A2P, trust, SHAKEN/STIR, brand, campaign, and number-use requirements.
Promptly provide evidence of compliance if we, a carrier, a regulator, or a provider reasonably requests it.

Solvea may provide features such as opt-out handling, content moderation, AI disclosure, call recording announcements, and carrier registration workflows. Those features do not remove your responsibility to comply with applicable law.

6. AI agents, disclosures, and no emergency use

AI-generated responses, summaries, transcripts, translations, classifications, suggestions, and actions may be inaccurate, incomplete, delayed, or inappropriate. You are responsible for reviewing AI outputs and for decisions made using them.

When an AI agent answers, places, or participates in a call or message exchange on your behalf, you must ensure that all legally required AI disclosures are provided. You may not disable, remove, obscure, or bypass any AI disclosure or recording notice that Solvea provides.

The Service is not designed for emergency calling, emergency dispatch, crisis response, medical diagnosis, legal advice, financial advice, regulated decision-making, or other high-risk use where failure or delay could cause death, personal injury, legal harm, financial harm, or property damage. You may not rely on the Service as your sole method for urgent or emergency communications.

7. Call recording, transcription, and translation

By using call, AI receptionist, voicemail, translation, transcript, summary, or recording features, you authorize Solvea and its providers to process call audio and related metadata as needed to provide the Service.

You are responsible for complying with all call recording and monitoring laws that apply to you, your business, callers, recipients, team members, and jurisdictions involved in a call. Some jurisdictions require consent from all parties before recording, transcription, monitoring, or AI processing.

Where Solvea provides an automated recording or AI disclosure, you agree not to remove or bypass it. You acknowledge that an automated disclosure may not satisfy every legal requirement in every jurisdiction.

8. SMS, email, campaigns, and content moderation

You may not use the Service to send spam, phishing, scam, deceptive, harassing, unlawful, or unsolicited communications.

We may automatically or manually review, reject, throttle, suspend, or block SMS, campaign content, email, prompts, calls, or accounts that we believe may violate these Terms, carrier rules, platform rules, provider terms, or applicable law.

You may not use the Service to promote or facilitate prohibited or restricted content, including illegal goods or services, fraud, impersonation, malware, hate, harassment, exploitation, deceptive lead generation, unlawful financial services, unlawful health claims, unlawful gambling, or content that carriers classify as prohibited, including SHAFT-related traffic where prohibited.

Rejected, blocked, filtered, or delayed communications do not create any right to damages, service credits, or refunds unless required by law.

9. Phone numbers and carrier services

Phone numbers made available through Solvea are subject to carrier availability, local rules, regulatory requirements, payment status, provider terms, and acceptable-use restrictions.

You do not own phone numbers provided through Solvea. Unless we expressly agree otherwise, you receive a limited right to use assigned numbers while your account is active, paid, compliant, and supported by our providers. Numbers may be unavailable, reassigned, reclaimed, suspended, or released due to non-payment, inactivity, regulatory issues, provider requirements, abuse, or termination.

You may not use numbers for unlawful spoofing, caller-ID manipulation, harassment, fraud, spam, emergency services, high-risk services, or any use that damages carrier reputation.

Porting, number retention, international availability, SMS enablement, voice enablement, and trust status are not guaranteed.

10. Integrations and third-party services

The Service may integrate with or depend on third-party services, such as telecommunications providers, AI providers, speech providers, cloud providers, app stores, payment processors, email providers, CRM tools, calendars, spreadsheets, commerce tools, helpdesks, notification tools, and analytics or diagnostics providers.

Your use of third-party services may be governed by their own terms and privacy policies. Solvea is not responsible for third-party services, outages, policy changes, data practices, or provider decisions. If a third-party service becomes unavailable or changes its terms, some Service features may stop working.

You authorize Solvea to access, transmit, and process information from connected services as needed to provide the integration you enable.

11. Subscriptions, credits, billing, and refunds

The Service may be offered through free trials, paid subscriptions, usage credits, credit top-ups, seat-based plans, enterprise plans, or other purchase options.

Depending on where you purchase, billing may be handled by Apple App Store, Google Play, Stripe, invoice, or another payment provider. By purchasing through a provider, you also agree to that provider's terms.

11.1 Auto-renewing subscriptions

Subscriptions may automatically renew unless canceled before the renewal date. Prices, billing cycles, included seats, phone numbers, credits, regions, and entitlements are shown at purchase or in the billing interface.

You are responsible for cancelling through the channel where you purchased:

Apple App Store subscriptions must be managed through Apple ID Subscriptions.
Google Play subscriptions must be managed through Google Play Subscriptions.
Stripe or web subscriptions must be managed through the billing portal or by contacting support where no portal is available.

Deleting your Solvea account or uninstalling an app does not automatically cancel an external subscription.

11.2 Credits, top-ups, usage, and quotas

Credits, included monthly credits, promotional credits, and purchased top-ups are not money, bank deposits, stored value, or gift cards. They have no cash value, are non-transferable, and may be used only for eligible Solvea Service usage.

Usage may be metered by minutes, messages, number rental, AI processing, translation, human pickup, international transfer, seats, phone numbers, concurrency, or other measures. Rates may vary by region, provider cost, plan, feature, or carrier requirement.

We may apply quotas, rate limits, concurrency limits, number limits, fair-use limits, anti-abuse controls, and carrier-protection controls. Unused monthly included credits may expire at the end of the applicable billing period unless the purchase page states otherwise. Top-up credit terms may vary by product and channel.

11.3 Trials, promotional offers, and changes

Trials, free numbers, free credits, discounts, and promotional offers are optional and may be subject to eligibility rules, expiration, usage limits, and availability. We may change or end promotions at any time unless prohibited by law.

We may change prices and plans prospectively. Where required, price changes will be presented by the applicable app store or payment provider for your consent before taking effect.

11.4 Refunds

Refunds are handled by the purchase channel unless we state otherwise:

Apple purchases: request refunds through Apple's process.
Google Play purchases: request refunds through Google Play or as required by Google policy.
Stripe or direct purchases: contact support@solvea.cx.

Except where required by law or expressly stated at purchase, fees, used credits, subscription periods, and telecom-related costs are non-refundable.

12. Taxes

Prices may exclude taxes, duties, levies, telecom fees, regulatory fees, or similar charges. You are responsible for applicable taxes and charges unless we are legally required to collect them.

13. Team workspaces and administration

Workspace owners and administrators are responsible for managing users, permissions, numbers, agents, campaigns, integrations, billing, and data access within their workspace.

If you join a workspace, your workspace owner and authorized members may access workspace data, including account profile details, assigned role, contacts, phone numbers, inbox tickets, calls, recordings, transcripts, summaries, messages, campaigns, integrations, usage, and billing status.

If your organization provides access to the Service, your organization may control, transfer, suspend, or delete your workspace access.

14. Privacy and data processing

Our Privacy Policy explains how we collect, use, disclose, and retain information.

For personal information about your customers, callers, contacts, recipients, team members, and other third parties that you process through the Service, you are responsible for determining whether you are a controller, business, organization, or similar responsible party under applicable law. Solvea generally acts as your processor or service provider for that information.

You are responsible for privacy notices, lawful bases, consents, data-subject requests, retention choices, and compliance obligations for data you submit to the Service. We will provide reasonable assistance where required by applicable law and available through the Service.

15. Prohibited conduct

You may not:

Violate any law, regulation, carrier rule, platform rule, provider term, or these Terms.
Send spam, unsolicited bulk communications, deceptive campaigns, phishing, malware, or fraudulent messages.
Harass, threaten, abuse, discriminate, impersonate, or mislead any person.
Record, monitor, transcribe, or process communications without required consent.
Bypass AI disclosures, recording notices, opt-out mechanisms, moderation, quotas, rate limits, or security controls.
Use the Service for illegal robocalls, unlawful telemarketing, spoofing, caller-ID manipulation, or fraud.
Access, test, scan, attack, disrupt, overload, or reverse engineer the Service.
Use the Service to train competing AI models or extract underlying model logic, prompts, or system behavior.
Share credentials, resell access, or allow unauthorized users to access the Service.
Upload or transmit content that infringes intellectual property, privacy, publicity, or other rights.

16. Suspension and termination

We may suspend, limit, or terminate access to the Service immediately if:

You violate these Terms or applicable law.
Your usage creates legal, security, carrier, provider, payment, reputation, or operational risk.
Your payment fails or your subscription expires.
A carrier, app store, payment provider, regulator, court, or law enforcement authority requires or requests action.
We reasonably believe account activity is fraudulent, abusive, harmful, or unauthorized.

You may stop using the Service at any time. Account deletion does not automatically cancel external subscriptions, phone-number charges, or outstanding invoices.

Upon termination, your right to use the Service ends. Sections that by their nature should survive will survive, including payment obligations, communications compliance, ownership, data processing, disclaimers, limitation of liability, indemnity, dispute resolution, and miscellaneous provisions.

17. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Solvea disclaims all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and uninterrupted operation.

Solvea does not guarantee:

That calls, SMS, email, live chat, push notifications, translations, or AI responses will be delivered, connected, accurate, timely, or uninterrupted.
That any phone number, carrier approval, trust status, region, integration, feature, or provider will remain available.
That AI outputs, transcripts, summaries, translations, or recommendations will be accurate or suitable for your use.
That the Service will meet compliance requirements for your specific industry, campaign, jurisdiction, or use case.

You are responsible for reviewing AI outputs, communications, compliance settings, and business decisions.

18. Limitation of liability

To the maximum extent permitted by law, Solvea and its affiliates, officers, employees, agents, providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; lost profits; lost revenue; lost goodwill; lost data; business interruption; carrier penalties; regulatory penalties caused by your communications; or cost of substitute services.

To the maximum extent permitted by law, Solvea's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of:

The amount you paid to Solvea for the Service in the 12 months before the event giving rise to the claim; or
US$100.

Some jurisdictions do not allow certain limitations. In those jurisdictions, the limitations apply to the maximum extent permitted by law.

19. Indemnification

You agree to defend, indemnify, and hold harmless Solvea and its affiliates, officers, employees, agents, providers, and licensors from and against any claims, demands, losses, liabilities, damages, fines, penalties, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

Your use of the Service.
Your Content or customer data.
Your communications, calls, messages, campaigns, recordings, imports, or integrations.
Your violation of these Terms, law, carrier rules, platform rules, provider terms, or third-party rights.
Your failure to obtain required consent or provide required notices.
Claims brought by your customers, recipients, contacts, employees, team members, regulators, carriers, or providers based on your use of the Service.

20. Copyright and DMCA

If you believe content available through the Service infringes your copyright, send a notice to:

Solvea Inc. - DMCA Agent 160 E Tasman Drive, Suite 202 San Jose, CA 95134, USA Email: support@solvea.cx Subject: DMCA Notice

Your notice should include the information required by 17 U.S.C. Section 512, including your signature, identification of the copyrighted work, identification of the allegedly infringing material, your contact information, a good-faith statement, and a statement under penalty of perjury that the information is accurate and you are authorized to act.

We may remove or disable access to allegedly infringing material and may terminate repeat infringers.

21. Export, sanctions, and restricted regions

You may not use the Service in violation of export-control, sanctions, anti-terrorism, anti-bribery, anti-money-laundering, or similar laws. You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or region subject to applicable embargo or sanctions, and that you are not on a restricted-party list.

22. Apple App Store terms

If you use the Solvea iOS app, the following terms also apply:

These Terms are between you and Solvea, not Apple. Solvea is solely responsible for the app and its content.
Your license to use the iOS app is limited to a non-transferable license to use the app on Apple-branded products you own or control, as permitted by Apple's Usage Rules.
Apple has no obligation to provide maintenance or support for the app.
If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any, for the app. To the maximum extent permitted by law, Apple has no other warranty obligation.
Solvea, not Apple, is responsible for product claims, intellectual property claims, and legal compliance claims relating to the app.
You must comply with applicable third-party terms when using the app.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

23. Google Play terms

If you use the Solvea Android app through Google Play, you agree to comply with Google Play's applicable terms. Google is not responsible for Solvea's support, maintenance, content, services, or claims except as required by Google Play policy or applicable law.

Google Play subscriptions and purchases must be managed through Google Play unless otherwise stated.

24. Governing law and dispute resolution

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-law rules, except where mandatory law requires otherwise.

To the maximum extent permitted by law, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will be conducted in English, seated in Santa Clara County, California, or conducted remotely if the parties agree or the rules allow.

You and Solvea agree to bring claims only in an individual capacity and not as a plaintiff or class member in a class, collective, representative, or private attorney general action, except where this waiver is prohibited by law.

You may opt out of arbitration by emailing support@solvea.cx with the subject line Arbitration Opt-Out within 30 days after first accepting these Terms. Opting out does not affect any other part of these Terms.

Nothing in this section prevents either party from seeking injunctive or equitable relief for intellectual property misuse, unauthorized access, security incidents, or abuse of the Service.

If you are located in Canada or the United Kingdom and mandatory local law gives you rights that cannot be waived, those mandatory rights remain unaffected.

25. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice, such as through the app, website, email, or other appropriate means. Continued use of the Service after updated Terms become effective means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using the Service before they take effect.

26. Miscellaneous

These Terms, together with the Privacy Policy and any additional terms presented in the Service, are the entire agreement between you and Solvea regarding the Service.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. Solvea may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.

No agency, partnership, joint venture, employment, or franchise relationship is created by these Terms.

27. Contact

For questions about these Terms, contact:

Solvea Inc. 160 E Tasman Drive, Suite 202 San Jose, CA 95134, USA Email: support@solvea.cx

Solvea Terms of Use