Omnichannel Inbox

Every customer message, one place. Zero missed.

When customers reach out on six different channels, your team shouldn't need six different tabs. Solvea puts voice, SMS, email, WhatsApp, LINE, and live chat into one inbox — handled by AI.

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01

One inbox for every channel

Phone, SMS, email, WhatsApp, LINE, and live chat all land in the same place. No switching. No missing.
02

AI handles the triage

Conversations are auto-categorized and routed automatically. Your team only sees what actually needs a human.
03

Full customer context

Every message shows the complete interaction history across every channel. Your team always knows who they're talking to.
Pain Points

Sound familiar?

Your team is playing inbox whack-a-mole

Six channels, six tools, six places to check. Meanwhile, a customer who texted this morning and emailed this afternoon looks like two different people — and their problem falls through the cracks.

You find out a message was missed after the customer is already angry

Without a unified view, there's no alert when something goes unanswered. You only discover a missed conversation when the customer calls back frustrated — or doesn't come back at all.

Your AI gave the right answer on chat and the wrong one on email

When your channels aren't connected, your AI isn't either. Inconsistent answers across touchpoints make your business look disorganized — even when your team isn't.
Solutions

Built to fix exactly that.

01

One inbox. Six channels. Zero context-switching.

Every inbound conversation — phone, SMS, email, WhatsApp, LINE, and live chat — lands in a single organized view. Your team stops switching tabs and starts actually helping customers.

02

AI routes and resolves before your team even sees it

Conversations are auto-categorized, prioritized, and either resolved by AI or handed to the right person. Teams using Solvea resolve 80% of interactions without a human touching the ticket.

03

Every customer. One complete timeline.

Whether a customer called last week and emailed today, their full history is one click away. Your team walks into every conversation knowing exactly who they're talking to.

“
Solvea helps us solve more than 70% of customer service work — every interaction is consistent, personalized, and aligned with our mission.
CEO, Anker·Global Consumer Electronics Brand
What's included

Every capability, out of the box.

  • ✓Voice, SMS, email, WhatsApp, LINE, and live chat in one inbox
  • ✓AI-powered ticket triage and routing
  • ✓Cross-channel customer conversation timeline
  • ✓Auto-classification by urgency and intent
  • ✓Human handoff with full conversation context preserved
  • ✓SLA tracking and response-time monitoring
  • ✓Bulk ticket actions and team assignment
  • ✓Mobile-accessible inbox view

Why Choose Us

Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.

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