Contact Management

A CRM that fills itself in.

Every call, message, email, and chat automatically logged to the right contact. No manual entry, no switching tools, no data gaps. Your team always knows who they're talking to — and what's already been said.

Contact Management
01

Auto-populated from every interaction

New contact or returning customer — Solvea identifies and logs every interaction automatically. No data entry required.
02

Cross-channel timeline

Every call, text, email, and chat in a single customer view, in order. Full context before every response.
03

No separate CRM needed

Contact management is built into Solvea. Stop paying for another tool just to keep your contacts organized.
Pain Points

Sound familiar?

A customer calls and no one knows if they've called before

Your team answers the phone without context. Is this a new lead or a frustrated returning customer? That question costs 30 seconds every call — and the wrong answer costs a relationship.

Someone has to type up every interaction after the fact

After every call, someone writes notes. After every chat, someone logs the outcome. This manual work adds up to hours per week — and still produces incomplete records.

You have contacts in three places and they're all out of date

Phone logs in your phone system. Chat history in your support tool. Email threads in Gmail. Pulling together a complete picture of any customer is a project, not a lookup.
Solutions

Built to fix exactly that.

01

Every interaction logged automatically — no one touches it

Solvea captures every customer touchpoint — calls, messages, emails, chats — and links them to the right contact profile the moment they happen. No manual entry. No missing records.

02

One timeline. Every channel. Every interaction.

Pull up any customer and see their complete history: every call they made, every message they sent, every question they asked — across every channel, in chronological order.

03

Built-in. No extra tool, no extra cost.

Contact management is included in Solvea. You don't need to pay for and maintain a separate CRM just to track your customers. Everything lives where the conversations happen.

Solvea helps us solve more than 70% of customer service work — every interaction is consistent, personalized, and aligned with our mission.
CEO, Anker·Global Consumer Electronics Brand
What's included

Every capability, out of the box.

  • Auto-population of customer profiles from every interaction
  • Cross-channel conversation timeline per contact
  • Contact deduplication and merge
  • Custom contact fields and tags
  • AI-generated call summaries attached to contact record
  • Filter, search, and segment your contact list
  • Export contacts to CSV or sync to external CRM
  • Full contact management included on free tier

Why Choose Us

Specializing in AI Agent for the customer service field, with deep industry expertise and a commitment to quality - we are your best choice.