Solvea Credits Calculator: Phone Minutes, Emails, Chats, and SMS

The fastest way to estimate Solvea usage is to turn each customer interaction into credits before you route real volume.

Use this Solvea credits calculator when you are planning an AI receptionist workflow across phone, email, live chat, and SMS:

Monthly credits =
  phone minutes x 30
+ email replies x 7
+ chat replies x 2
+ SMS messages x 7

That formula comes from Solvea's current usage docs: 1 minute of phone calls uses 30 credits, 1 email reply uses 7 credits, 1 chat reply uses 2 credits, and 1 SMS uses 7 credits. Credits reset monthly based on the subscription plan. Because pricing surfaces can change, compare your calculator result against the current plan shown in your account or on the pricing page before forwarding live customer traffic.

If you are still comparing vendors and workflow risk, use this calculator alongside the Solvea buyer's guide and the pricing page. Estimate usage first, then test a narrow workflow before you scale.

Quick Solvea credits calculator

Channel	Current credit rule	Calculator input	Monthly formula
Phone calls	30 credits per minute	Monthly handled minutes	minutes x 30
Email replies	7 credits per reply	Monthly AI email replies	replies x 7
Chat replies	2 credits per reply	Monthly AI chat replies	replies x 2
SMS	7 credits per SMS	Monthly AI SMS messages	messages x 7

Copy this into a spreadsheet:

Line	Your estimate	Credits per unit	Monthly credits
Phone minutes		30	phone minutes x 30
Email replies		7	email replies x 7
Chat replies		2	chat replies x 2
SMS messages		7	SMS messages x 7
Total			Sum all four rows

The Solvea credits calculator is most useful when you estimate the channels separately. A phone-heavy business can use credits much faster than a chat-heavy business because each phone minute costs more than a chat reply.

Example monthly scenarios

These examples are not plan recommendations. They show how different channel mixes change the total. Replace the inputs with your own phone logs, inbox volume, chat history, and SMS workflow.

Scenario	Phone minutes	Email replies	Chat replies	SMS	Total credits
Balanced trial workflow	20	25	75	20	1,065
Chat-heavy website coverage	30	100	600	120	3,640
Phone-heavy after-hours coverage	120	40	80	60	4,460
Email and SMS follow-up workflow	10	200	50	300	3,900

Here is the phone-heavy example in plain math:

120 phone minutes x 30 = 3,600
40 email replies x 7 = 280
80 chat replies x 2 = 160
60 SMS x 7 = 420

Total = 4,460 credits

That is why a Solvea credits calculator should start with call minutes. One long intake call can use more credits than many short chat replies.

Step 1: Estimate phone minutes first

For most service businesses, phone calls are the hardest line to guess. Start with your phone system logs and split calls into three groups:

Call group	What to count	Why it matters
Missed calls	Calls that reached voicemail or were abandoned	These are the first calls many teams want an AI receptionist to catch.
After-hours calls	Nights, weekends, lunch breaks, and holidays	These often become high-intent appointment or quote requests.
Overflow calls	Calls missed while staff were already busy	These show where simultaneous coverage can help.

Then estimate the minutes Solvea will actually handle. Do not assume every incoming call becomes a full AI conversation. Some callers hang up quickly, some ask a simple FAQ, and some should be handed to staff.

Use this worksheet:

Phone input	Example	Your number
Monthly calls to cover	80
Average handled minutes per call	1.5
Monthly handled phone minutes	120
Phone credits	3,600

Phone credits can become the largest part of the monthly estimate. If your usage estimate looks high, reduce risk by testing only after-hours calls, only missed calls, or only one service line before forwarding every call.

Step 2: Count email replies, not email threads

For email, count AI replies. One customer thread may need one reply, or it may need several replies if the customer asks follow-up questions.

Good first-pass inputs:

Email workflow	How to estimate
FAQ replies	Count repeated questions from the last 30 days.
Booking or quote requests	Count inquiries that need a structured answer or next step.
Order or appointment follow-up	Count replies that can be answered from approved knowledge.
Escalations	Exclude threads that should go straight to a human.

If your team gets 150 emails per month but expects Solvea to answer only 60 routine replies, enter 60 in the Solvea credits calculator, not 150.

Step 3: Keep chat replies separate from chat conversations

Live chat often looks inexpensive in credit terms because one chat reply is 2 credits. The catch is volume. A busy website can create many short replies.

Use this simple estimate:

Monthly chat credits =
monthly AI chat conversations x average AI replies per conversation x 2

For example:

150 chat conversations x 4 AI replies x 2 credits = 1,200 credits

That estimate is more useful than guessing "chat conversations" alone. A one-message store-hours answer and a six-message appointment flow should not be treated the same.

Step 4: Add SMS for confirmations and follow-up

Solvea's usage docs list SMS at 7 credits per SMS. Count SMS separately because it is often used after another channel creates the need:

SMS use case	What to count
Appointment confirmation	One message per confirmed appointment when configured.
Missed-call follow-up	One message per missed call that needs a text response.
Reminder or callback request	One message per reminder or callback prompt.
Human handoff	One message when staff need the customer to expect a callback.

Keep SMS opt-in, number setup, and local communication rules in your implementation checklist. This calculator is for usage planning, not legal or messaging-policy advice.

Step 5: Compare the total to your current account

After you calculate monthly usage, compare it with the current plan and credit display in Solvea. Solvea's usage docs say monthly credit usage appears in the dashboard sidebar, and detailed usage is available from Upgrade -> Usage. Credits reset monthly based on the subscription plan.

Use three numbers:

Planning number	What it tells you
Expected monthly credits	Your normal operating estimate.
Peak monthly credits	What happens during busy season, campaigns, holidays, or staff gaps.
Test workflow credits	The smaller trial you can run before full rollout.

For plan details, use the current pricing page and the plan shown in your account. Do not rely on an old screenshot, an old sales note, or a third-party directory for current included credits.

What to test before scaling

A good first test is narrow. Pick one channel and one business outcome.

1. Choose the workflow: missed calls, after-hours calls, website chat, email FAQ replies, or SMS follow-up.
2. Pull 30 days of actual volume from your phone, inbox, chat, or CRM.
3. Estimate credits with the Solvea credits calculator.
4. Write the approved answers, handoff rules, and escalation triggers.
5. Run a small test before forwarding every customer conversation.
6. Check usage in the dashboard and compare actual credits to your estimate.
7. Adjust average call length, reply count, and SMS assumptions before expanding.

This keeps the buying decision concrete. Instead of asking whether an AI receptionist is "worth it" in general, you can ask whether a specific workflow uses a reasonable number of credits for the value it captures.

Buyer questions to ask

Use these questions before you choose a plan or expand live usage:

Question	Why it matters
Which channel creates the most valuable missed opportunities?	Start where response coverage has the clearest business value.
What average call length should we use?	Phone minutes drive credits quickly.
Which emails and chats should stay human-owned?	Not every customer conversation should be automated.
What happens when usage is higher than expected?	Peak months need a plan before they happen.
Where do we review detailed usage?	The docs point users to Upgrade -> Usage for credit consumption detail.
Who owns escalations?	Human handoff protects customer experience and business risk.

For procurement or trust review, pair the usage math with Solvea's SOC 2 and ISO buyer questions article. Credit planning answers "how much might we use?" Trust review answers "what should we verify before we route customers through it?"

FAQ

What is the Solvea credits calculator?

The Solvea credits calculator is a simple formula for estimating monthly usage across phone minutes, email replies, chat replies, and SMS. It multiplies each channel by the current credit rule in Solvea's usage docs.

How many credits is one phone minute in Solvea?

Solvea's current usage docs list 1 minute of phone calls as 30 credits. To estimate monthly phone usage, multiply handled phone minutes by 30.

How many credits are email replies, chat replies, and SMS?

Solvea's current usage docs list 1 email reply as 7 credits, 1 chat reply as 2 credits, and 1 SMS as 7 credits.

Do Solvea credits reset monthly?

Yes. Solvea's usage docs say credits reset monthly based on the subscription plan. Check your dashboard sidebar and Upgrade -> Usage for current usage detail.

Should I use the pricing page or this calculator?

Use both for different jobs. This Solvea credits calculator estimates consumption. The current pricing page and your account show the plan and credit limits you should compare that estimate against.

Estimate usage, then start with a narrow test

Use the Solvea credits calculator before you forward live customer traffic. Start with phone minutes, add email replies, chat replies, and SMS, then compare the total against the current plan shown in Solvea.

If the estimate looks reasonable, test one workflow first: missed calls, after-hours calls, chat FAQs, email replies, or SMS follow-up. Once actual usage matches the model, expand with more confidence.

Estimate usage, then review current pricing

Sources

• Solvea Usage and Credits docs
• Solvea Plans and Pricing docs
• Solvea pricing page
• Solvea buyer's guide
• AI receptionist SOC 2 and ISO 27001 buyer questions