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Livechat includes built-in interaction capabilities such as greetings, information collection, and proactive engagement. In this module, you can configure when and how these actions are triggered.
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Welcome Message Trigger

Trigger: When a user opens Livechat
Action: Automatically send a greeting message and trigger buttons to the user upon livechat entry.
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Setup guide:
  • Welcome Message
    Define message shown when sending a greeting.
The Welcome Message and Agent Greeting use the same content, which needs to be edited in the Agent Module.
  • Trigger Buttons
    Add quick-action buttons displayed below the greeting.
    • Configure the button label and action
    • Supported actions: Intelligent Reply; Redirect Link

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Login Information

Trigger: When a user opens Livechat
Action: Collect user information before the conversation starts. Setup guide:
  • Select the types of user information you want to collect.

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Collect Customer Satisfaction

Trigger: When a conversation ends
Action: If the user sends no messages for 1 minute, the conversation will automatically close after 3 minutes, and a satisfaction survey will appear to collect 5-stars ratings and feedback. Setup guide:
  • Enable or disable this feature as needed.

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AI Pop-up

Trigger: When a user stays on specific pages
Action: Automatically displays a proactive greeting to encourage users to start a Livechat conversation.
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Setup guide:
  • Trigger Website Configuration
    • All Pages: Trigger on all pages where Livechat is installed.
    • Specific Pages: Trigger only on selected URLs.
  • Trigger Timing
    Configure when the proactive message appears and disappears.
    Example: Show the interaction 5 seconds after the user enters the page and keep it visible.
  • Trigger Content
    Define the message displayed in the proactive interaction.
  • You can click “+” to add multiple trigger interactions.
Triggers can be reordered by drag-and-drop.
Only the first matching trigger will be displayed on the same page.

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Privacy Policy

Configure privacy-related settings for Livechat interactions.
  • Display a privacy notice or policy link to inform users how their data is collected and used.
  • Enable user consent options where required to comply with local data protection regulations (e.g., GDPR).