An AI agent is a role-based AI receptionist built for a specific business scenario. It is designed to handle specific tasks and customer interactions autonomously. For example, a Retail Customer Specialist Agent can manage common e-commerce inquiries such as product recommendations, order tracking, and product usage questions.Documentation Index
Fetch the complete documentation index at: https://solvea.cx/docs/llms.txt
Use this file to discover all available pages before exploring further.
How an Agent Works
AI Agent think and act like human staff. A Solvea agent can:- Understand customer intent
- Retrieve relevant knowledge from the knowledge base
- Use connected tools and communication channels
- Execute the correct task workflow
- Escalate to a human agent when needed
Build your Agents
You can create multiple agents for different industries or business scenarios. Each agent operates independently and can be deployed across different channels without interfering with one another.What You’ll Learn
In this section, you will learn how to:Build Agents
Create agents using AI chatting or pre-built templates.
Configure your Agent
Set up profiles, channels, handoffs, tools, knowledge, and customization options.
Testing and Training
Refine your agents through testing and training.
Advanced: write an agent prompt
Build a custom agent from scratch by writing your own agent prompt.