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An AI agent is a role-based AI receptionist built for a specific business scenario. It is designed to handle specific tasks and customer interactions autonomously. For example, a Retail Customer Specialist Agent can manage common e-commerce inquiries such as product recommendations, order tracking, and product usage questions.

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How an Agent Works

AI Agent think and act like human staff. A Solvea agent can:
  • Understand customer intent
  • Retrieve relevant knowledge from the knowledge base
  • Use connected tools and communication channels
  • Execute the correct task workflow
  • Escalate to a human agent when needed
For example:
Agent 1
This allows the agent to handle both conversations and workflows, not just reply to messages.

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Build your Agents

You can create multiple agents for different industries or business scenarios. Each agent operates independently and can be deployed across different channels without interfering with one another.

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What You’ll Learn

In this section, you will learn how to:

Build Agents

Create agents using AI chatting or pre-built templates.

Configure your Agent

Set up profiles, channels, handoffs, tools, knowledge, and customization options.

Testing and Training

Refine your agents through testing and training.

Advanced: write an agent prompt

Build a custom agent from scratch by writing your own agent prompt.