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In the Knowledge Base, you can organize, update, and maintain both folders and knowledge content to keep your agent’s information accurate and up to date.

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Manage Folders

Folders help structure your Knowledge Base. A clear folder hierarchy significantly improves knowledge retrieval accuracy.

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Add Folders

  • Click “+” to create a new folder.
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  • Set the folder’s name amd affiliated directory.
    Setfolder

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Edit Folders

  • Select a folder to: Create subfolders, Rename the folder and Delete the folder
    Editfile
Folder nesting currently supports up to 3 levels.

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Manage Knowledge

In Knowledge Base, you can select a knowledge item to:
  • Move it to another folder
  • Update its content
  • Delete it
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Locate Knowledge

You can find knowledge using the following methods:
  • Browse by folder
  • Filter by knowledge type
  • Search by title or content keywords
  • Use filters (currently supports publish status and last updated time)
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Edit Knowledge

Click on a knowledge item to view and edit its details.
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Batch Actions

  • Select one or multiple knowledge items using the checkboxes
    (supports “Select All” on the current page).
  • Perform batch actions such as:
    • Move to folder
    • Delete
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