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Livechat is Solvea’s built-in real-time chat widget that can be embedded anywhere on your website or app. In this module, you can customize the appearance and branding of Livechat to match your brand identity.
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Set Names

Configure how your Livechat agent is presented to users.
  • AI Chatbot Name
    The name of the AI agent shown in Livechat conversations.
  • Signature
    A short greeting or slogan displayed under the Name.
  • Agent Name
    The agent name configured in the Agent module, typically your brand name.
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Add Shortcuts

Shortcuts are quick action buttons displayed above the input field, with two options available:
  • Transfer to agent Clicking this button allows the user to directly trigger a handoff to a human agent for support. Configure whether to display this button.
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  • Feedback Clicking this button enables the user to rate the conversation and leave comments. Configure whether to display this button.
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Customize Appearance

Control the visual style and layout of the Livechat widget.
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  • Colors

    Primary Color

    Affects the top gradient background, chat bubbles, send button, selected states, and button icons.Livechatthemecolor

    Text Color

    Affects the brand name, agent nickname, user messagesImage
  • Livechat Icon
    The icon displayed at the bottom-right corner of the page when Livechat is minimized.
    • Choose from present icons
    • Or upload a custom image
  • Theme Style
    Solvea provides 10 pre-built themes. Click “More” to view all available styles.
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  • LiveChat Dimensions
    Choose from four display sizes for the chat window.
    Default: Medium.
  • Desktop Widget Placement
    Set the distance from the right and bottom edges of the screen.
    Default spacing: 20 px.
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