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The Logistics Inquiry tool allows your Agent to retrieve shipment details using a tracking number.

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Authorization

No authorization required. The tool is ready to use out of the box.

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Supported information

Retrieve the following logistics details by calling the tool with tracking numbers. Logistics details:
  • Tracking number: If an order has multiple tracking numbers, each will be displayed separately
  • Latest status: Current shipment status (e.g. in transit, delayed)
  • Latest update time: Timestamp of the most recent logistics event
  • First update time: Timestamp of the initial logistics event
  • Latest country: Country of the most recent logistics scan
  • Origin country: Country of the first logistics scan
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Typical use cases

  • Order tracking inquiries
  • Post-purchase customer support
You can invoke the Logistics Inquiry tool directly inside a Skill prompt using the tracking number provided by the customer. 
Use all of the tracking numbers to call logistics_inquiry tool, to get the latest status.