PRICING
Use the helpdesk free as a team of one, with 7 days to try phone and AI workflows. For a larger rollout, tell us what your team needs.
For one person
Use the helpdesk and mobile app for email and live chat tickets, with AI replies from your knowledge base.
For teams · Enterprise
Roll out phone and support workflows across teams with the seats, business numbers, and integrations you need.
After the 7-day trial, your one-person helpdesk remains free and your tickets stay. Contact us to discuss a larger deployment.
INCLUDED
See what is available in Free, what you can try for 7 days, and what a team rollout adds.
Email and live chat tickets, a full ticket inbox, and AI replies from your knowledge base remain available after the trial.
Try a business number, AI answering, calls, SMS, and live translation before planning wider use.
Phone and message activity uses credits. Discuss the right allocation for your team's expected volume.
Explore a team business number during the trial; discuss number needs for a wider rollout.
Plan call capacity around the number of people handling conversations.
Calls, SMS, recordings, transcripts, notes, owners, and statuses stay together.
USAGE
Monthly credits reset each billing period. Extra credit packs do not expire.
| Usage type | US / Canada | UK | Japan / Global |
|---|---|---|---|
| AI answering | 10 cr/min | 15 cr/min | 15 cr/min |
| Human pickup | 2 cr/min | 3 cr/min | 8 cr/min in Japan |
| Live translation | 25 cr/min | 25 cr/min | 25 cr/min globally |
| SMS | 2 cr/msg | 2 cr/msg | 2 cr/msg globally |
| International transfer | 15 cr/min | 15 cr/min | 15 cr/min globally |
| Number rent | Included for 1 shared business number | ||
PLANS
Compare access, seats, channels, and support at a glance.
| Plan detail | Free | Contact Us · Enterprise |
|---|---|---|
| Pricing | ||
| Monthly price | $0 for one person | Contact us for pricing |
| Team seats | 1 person | Discuss the seats your team needs |
| Free trial | 7 days for phone workflows; helpdesk stays free | Discuss rollout and terms |
| Monthly credits | Phone trial usage | Discuss expected usage |
| Business numbers included | Explore 1 shared number during trial | Discuss number needs |
| Capabilities | ||
| Email + live chat tickets | Yes | Yes |
| Ticket inbox — assign, status, tags | Yes | Yes |
| AI replies from knowledge base | Yes | Yes |
| Calls and SMS | 7-day trial | Yes |
| AI answering 24/7 | 7-day trial | Yes |
| Live translation | 7-day trial | Yes |
| SLA + SSO + integrations | — | Discuss with our team |
When the 7-day trial ends, the one-person helpdesk and existing tickets remain available. Contact us for the scope and terms of an enterprise deployment.
EXTRA CREDITS
Extra credits are separate from monthly plan credits and do not expire.
PRICING FAQ
One person can use the helpdesk and mobile app with email and live chat tickets, a ticket inbox, and AI replies from a knowledge base. No credit card is required.
The trial lets you explore a business number, AI answering, calls, SMS, and live translation. When it ends, the one-person free helpdesk remains available and your tickets stay.
Enterprise is planned with our team for larger deployments. It can include team seats and business numbers, an SLA, SSO, integrations, and dedicated customer success. Contact us to discuss scope and pricing.
Contact us to discuss billing options for a team deployment.
Yes. Extra packs are available at $9.99, $29.99, and $99.99. Extra credits do not expire.
Try the phone workflows for 7 days, or contact Solvea to plan an enterprise deployment.
