As a pioneer in consumer outdoor robotics, Navimow has reshaped the lawn-care market through its next-generation wire-free mowing technology. With operations across more than thirty countries and strong traction in Europe and North America, Navimow continues to scale rapidly. This growth brings increasing service demand, ranging from assembly and configuration questions to complex troubleshooting scenarios. To maintain high service standards worldwide, Navimow partnered with Solvea to build an intelligent and scalable support system that adapts to diverse global user needs.
Lawn environments vary significantly across Europe, North America, and Australia. Setting up a smart wire-free mower often involves detailed steps such as terrain-based mowing modes, custom boundary configuration, firmware setup, and app connectivity. Many inquiries require personalized guidance, while a large portion consists of repetitive operational questions. Human agents were expected to manage both high-frequency inquiries and complex usage scenarios, which led to slower responses and inconsistency during peak demand.
Navimow also needed to deliver high-quality multilingual support. Small-language markets in Europe often lack qualified technical specialists, and time-zone differences made real-time responsiveness difficult. When response times lagged, simple misunderstandings sometimes escalated into offline service requests, increasing operational costs and affecting user satisfaction. Navimow required a unified, intelligent solution to improve efficiency, consistency, and localization quality across all regions.
Navimow partnered with Solvea to deploy AI agents across app, website, and email channels, enabling instant responses for high-volume inquiries. Solvea’s team built a structured knowledge base covering all Navimow product models, usage scenarios, configuration steps, troubleshooting flows, and terrain-specific guidance. With this foundation, AI agents deliver accurate and consistent support that aligns with product standards, improving the customer experience across global markets.
Solvea also introduced scenario-based AI agents and standardized diagnostic flows for issues related to hardware, software, and connectivity. Users are guided step by step to identify root causes before escalation, reducing unnecessary offline service requests. With multilingual support tailored to European languages and cultural nuances, the AI agents provide professional, localized assistance around the clock. This unified system improves service consistency, reduces manual workload, and ensures timely support regardless of region or time zone.
With Solvea, Navimow built a high-performing service model that supports global growth and seasonal peaks. AI agents now handle 85 percent of all incoming inquiries with an accuracy rate above 80 percent, significantly reducing manual workload and enabling human agents to focus on personalized and complex cases. Response times improved substantially, and users receive real-time guidance across multiple languages and channels.
The collaboration between Navimow and Solvea continues to accelerate service innovation in the outdoor robotics category. Both teams are expanding AI automation to additional product lines and user scenarios, strengthening Navimow’s ability to deliver a consistent and high-quality experience to lawn-care users around the world.
