As a global leader in AI hardware innovation, PLAUD.AI combines cutting-edge technology with a commitment to superior user experience. Its flagship product, the PLAUD Note, became a global sensation by integrating ChatGPT into a portable smart recorder, redefining how people capture and process information. With more than one million users worldwide, PLAUD.AI continues to set new standards for intelligent consumer devices.
Partnering with Solvea, PLAUD.AI introduced AI agents across email, live chat, app, and Help Center channels. The integration connected directly with PLAUD.AI’s existing ticketing systems, enabling real-time data synchronization and automated case handling. AI agents provide multilingual support and instant responses, ensuring 24-hour availability for customers around the world.
The new system also transformed PLAUD.AI’s Help Center into an AI-powered knowledge platform. Users can now search naturally and receive contextual answers, while human agents focus on more complex issues. Together, these improvements accelerated response times, reduced manual workloads, and created a consistent support experience across all touchpoints.
With Solvea, PLAUD.AI built a modern global service framework that delivers faster, smarter, and more reliable customer support. The company achieved a 70 percent AI response rate and a 90 percent accuracy rate through omnichannel integration, providing 24/7 multilingual service to users worldwide.
This partnership between PLAUD.AI and Solvea demonstrates how AI-powered customer experience can match the pace of AI hardware innovation. Both teams continue to expand automation into new service areas, shaping a future where intelligent products are supported by equally intelligent service systems.
