As one of the world’s top drone brands, Holy Stone serves customers across time zones and regions through multiple e-commerce platforms. With rapid business growth and a constantly expanding product line, its customer service team faced mounting challenges in handling high inquiry volumes and ensuring quick, accurate responses. To maintain outstanding service quality and reduce manual workloads, Holy Stone partnered with Solvea to introduce AI agents that automate key support workflows and deliver consistent service around the clock.
Through collaboration with Solvea, Holy Stone deployed AI agents to manage consumer interactions, technical troubleshooting, and review follow-ups. Solvea’s large-model-powered AI identifies inquiry intent, generates personalized and context-aware responses, and provides accurate guidance across high-frequency scenarios such as setup, maintenance, and fault diagnosis. By integrating with Zendesk and other service platforms, the system delivers real-time, localized support in multiple languages while reducing response times and improving consistency.
The AI agents work alongside human representatives to form a hybrid support model that balances automation and empathy. Human agents focus on complex cases and customer relationship management, while AI handles repetitive inquiries and continuous engagement. This collaboration ensures that every customer receives timely, accurate, and brand-aligned support across all time zones.
“We used to spend over three hours resolving these tickets. Now it only takes thirty minutes to review them, which has greatly improved our workflow.” — Holy Stone team
With Solvea, Holy Stone achieved a 35 percent reduction in labor cost, a 50 percent improvement in service efficiency, and a 10 percent improvement in customer retention. AI agents now operate 24/7, managing inquiries, fault diagnostics, and review follow-ups across multiple channels and markets.
By integrating Solvea’s AI agents, Holy Stone successfully transformed its service operations into a more intelligent, proactive, and customer-centric model. The partnership continues to evolve, expanding AI capabilities across new product lines and global markets, supporting Holy Stone’s vision of building a world-class brand powered by technology and human connection.
