You might be surprised to learn that 93%of users check their email every day, while 86% of customers expect to interact with businesses via this channel. With over 360 billion emails sent every day in 2024, email continues to be the backbone of professional and business communication worldwide.There
The e-commerce customer service landscape has transformed dramatically, with AI‑powered platforms and omnichannel capabilities becoming essential for online success. E-commerce customer service software refers to platforms that manage, automate, and optimize customer support interactions across digi
A short welcome message is crucial in greeting new employees, customers, managers, guests, bosses, etc. A carefully designed message can help build a strong emotional connection, provide important information, and lay the groundwork for long-term collaboration.Forrester’s 2024 CX research found that
