Retail chatbots not only improve service efficiency but also boost sales and profitability for businesses. The retail industry is experiencing rapid growth driven by AI-powered chatbots in customer service. Grand View Research forecasts that by 2030, the global chatbot market size is expected to rea
Speech analytics is an automated process of converting human speech into organized text and then analyzing its content to identify valuable customer trends, sentiment, and important patterns. Call centers rely on speech analytics to phrase thousands of conversations daily. Without the technology, ca
The e-commerce customer service landscape has transformed dramatically, with AI‑powered platforms and omnichannel capabilities becoming essential for online success. E-commerce customer service software refers to platforms that manage, automate, and optimize customer support interactions across digi
