In recent years, contact centers are not just places for handling customer complaints, inquiries, and problem-solving but also a treasure trove of valuable insights. Every customer interaction pools key information that can boost customer satisfaction, enhance loyalty, and drive business success.Tha
If you have been following the AI agent space this week, you probably noticed that Clawdbot—the open-source assistant that went viral on X—has officially changed its name to Moltbot. The change happened quickly, and it turns out there was a very specific reason for the sudden shift.Why the name chan
Lots of businesses claim to value and manage customer feedback, but how much of it is truly acted upon? Customers always get polite, robotic responses instead of genuine communication. At last, they lose faith in the brand and turn to competitors who are better at listening.Where the custo
