In recent years, contact centers are not just places for handling customer complaints, inquiries, and problem-solving but also a treasure trove of valuable insights. Every customer interaction pools key information that can boost customer satisfaction, enhance loyalty, and drive business success.Tha
Traditional call center systems can no longer meet the needs of modern businesses, especially those needing remote collaboration. They require cumbersome infrastructure that brings operational hurdles and increases costs. In contrast, virtual call center solutions offer lower costs, easier setup, an
The recent rise of Moltbot has sparked significant interest in the potential of autonomous AI agents, leading many to compare it with established tools like Claude Code. While both represent a shift from simple chat interfaces to task-oriented systems, their surface-level similarities often mask fun
