A customer appreciation day is not just a way to say, “thank you for your business”. It’s a huge marketing opportunity for most companies to improve customer satisfaction and loyalty, typically featuring appreciation gifts, thank you notes, anniversary discounts, personalized emails, etc.Now, focusi
Speech analytics is an automated process of converting human speech into organized text and then analyzing its content to identify valuable customer trends, sentiment, and important patterns. Call centers rely on speech analytics to phrase thousands of conversations daily. Without the technology, ca
As business leaders increasingly prioritize customer experience today, cloud unified communications enable faster response, stronger customer relationships, and scalable growth. They help small, medium, and growing businesses meet rising customer expectations without high operational costs and
