AI voice agents are intelligent virtual assistants that use advanced AI technologies to understand, interpret, and respond to human conversations. Compared with traditional systems, AI voice agents greatly reduce wait times and operational costs. Want to learn more details about the AI voice ag
In the world of contact centers or call centers, quality management (QA) refers to the continuous process of monitoring and evaluating customer interactions, providing the best-in-class customer experience.For customer-focused businesses, quality management is an indispensable part of contact center
It is so tedious to write down the same opening lines manually over and over again. Thankfully, live chat scripts for customer service, pre-composed documents for support teams, can address common inquiries, boosting agents’ productivity while ensuring a consistent customer experience.The custo
