Business Process Outsourcing (BPO) refers to the process of delegating one or more non-critical business operations to other companies. This model helps companies to focus on their key businesses while enjoying the resources and expertise of specialized-party providers.Want to learn more detailed in
VoIP, also called Voice over Internet Protocol, is a communication technology that uses an internet connection instead of a landline service to make and receive calls. It is an open standard for establishing calls over the Internet.This technology is widely used in modern contact centers or call cen
A short welcome message is crucial in greeting new employees, customers, managers, guests, bosses, etc. A carefully designed message can help build a strong emotional connection, provide important information, and lay the groundwork for long-term collaboration.Forrester’s 2024 CX research found that
