Business Process Outsourcing (BPO) refers to the process of delegating one or more non-critical business operations to other companies. This model helps companies to focus on their key businesses while enjoying the resources and expertise of specialized-party providers.Want to learn more detailed in
The best customer service software for an e-commerce help desk centralizes customer interactions across email, chat, phone, and social channels while providing automation, integration capabilities, and analytics to streamline support operations. With e-commerce customer service expectations rising,
In the world of contact centers or call centers, quality management (QA) refers to the continuous process of monitoring and evaluating customer interactions, providing the best-in-class customer experience.For customer-focused businesses, quality management is an indispensable part of contact center
