Business Process Outsourcing (BPO) refers to the process of delegating one or more non-critical business operations to other companies. This model helps companies to focus on their key businesses while enjoying the resources and expertise of specialized-party providers.Want to learn more detailed in
Customer care is a way of treating customers with respect and kindness to make them feel valued. This has a profound and lasting impact on the success of a business. Research from DemandSage found that 96% of customers consider customer care as crucial, and 1% increase in satisfaction can boost 5% o
Phone call recordings are necessary for businesses, especially in the customer service industry. They provide lots of valuable information about customers, such as pain points, behaviors, potential needs, emotions, etc.—this includes recordings of outgoing calls (like proactive follow-ups
![What Is Customer Care & How to Measure it [Examples & Practices]](https://cdn.shulex-voc.com/shulex/upload/2025-11-04/1ef3428d-2184-4a3e-9561-e1e2e3201b63.webp)
