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The lastest from Solvea.
Can You Record Phone Calls and How to Legally Record Calls

Can You Record Phone Calls and How to Legally Record Calls

Phone call recordings are necessary for businesses, especially in the customer service industry. They provide lots of valuable information about customers, such as pain points, behaviors, potential needs, emotions, etc.—this includes recordings of outgoing calls (like proactive follow-ups

Best Shopping Bot Software in 2025 [Tested & Reviewed]

Best Shopping Bot Software in 2025 [Tested & Reviewed]

Have you ever had that feeling? The website always understands what you actually want while browsing your favorite online store. That’s the magic of a shopping bot! It serves as a virtual shopping assistant to offer personalized recommendations, save you time, and even cut costs for you.Shopping bot

How to Write a Customer Apology Letter (With Template & Example)

How to Write a Customer Apology Letter (With Template & Example)

In the fast-paced and ever-changing customer service industry, it is inevitable to make mistakes sometimes when we are at work. And no company in the world gets everything perfect every single time, too. A sincere apology letter is one of the best ways to address the mistake you’ve made.A customer a

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