Retail chatbots not only improve service efficiency but also boost sales and profitability for businesses. The retail industry is experiencing rapid growth driven by AI-powered chatbots in customer service. Grand View Research forecasts that by 2030, the global chatbot market size is expected to rea
Speech analytics is an automated process of converting human speech into organized text and then analyzing its content to identify valuable customer trends, sentiment, and important patterns. Call centers rely on speech analytics to phrase thousands of conversations daily. Without the technology, ca
A customer appreciation day is not just a way to say, “thank you for your business”. It’s a huge marketing opportunity for most companies to improve customer satisfaction and loyalty, typically featuring appreciation gifts, thank you notes, anniversary discounts, personalized emails, etc.Now, focusi
