Traditional call center systems can no longer meet the needs of modern businesses, especially those needing remote collaboration. They require cumbersome infrastructure that brings operational hurdles and increases costs. In contrast, virtual call center solutions offer lower costs, easier setup, an
The year 2026 began with an unexpected economic anomaly: a sudden, unprecedented surge in demand for the Apple Mac mini. This spike was not driven by a new product launch or a holiday sale, but by a viral open-source project called Clawdbot (now it is renamed to Moltbot for potential trademark dispu
A call center is almost the first touchpoint where customers connect with businesses. If your customer service team can’t provide helpful assistance timely, it will damage customers’ first impression and drive them to switch to competitors. That’s why it’s important to improve customer service in a
