In recent years, contact centers are not just places for handling customer complaints, inquiries, and problem-solving but also a treasure trove of valuable insights. Every customer interaction pools key information that can boost customer satisfaction, enhance loyalty, and drive business success.Tha
The arrival of autonomous AI agents like Clawdbot marks a significant shift in personal computing. No longer are we limited to conversational chatbots; we now have executors—AI systems capable of controlling our devices, managing our files, and interacting with external services on our behalf. This
RTT (Real-Time Text) call is a modern IP-based communication service that transmits text as it’s typed instantly during a phone call, without the need to press a “send” button. It was primarily designed for hard-of-hearing or speech-impaired users, but now it has gradually become a practical solutio
