Speech analytics is an automated process of converting human speech into organized text and then analyzing its content to identify valuable customer trends, sentiment, and important patterns. Call centers rely on speech analytics to phrase thousands of conversations daily. Without the technology, ca
Is your business struggling with endless repetitive tasks, or constantly missing critical client calls? That’s exactly where AI agents are making a real difference. They serve as digital employees that work 24/7, answer questions, schedule appointments, track orders, qualify leads, write emails, and
If you have been following the AI agent space this week, you probably noticed that Clawdbot—the open-source assistant that went viral on X—has officially changed its name to Moltbot. The change happened quickly, and it turns out there was a very specific reason for the sudden shift.Why the name chan
