In the fast-paced and ever-changing customer service industry, it is inevitable to make mistakes sometimes when we are at work. And no company in the world gets everything perfect every single time, too. A sincere apology letter is one of the best ways to address the mistake you’ve made.A customer a
Shopify is a global e-commerce platform that allows all sizes of businesses to create, manage, and scale their online stores. This is no doubt that Shopify ranks among the best ecommerce platforms, thanks to its unbeatable sales features and great support for business owners.On the other hand, howev
Customer service interview questions are important for call center or contact center to screen out outstanding employees who have the ability to provide seamless customer experience and handle challenging situations.Are you preparing for a customer service interview? What customer service interview
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