In today’s digital business, almost all customers expect that their problem can be solved quickly and easily. Here’s why Customer Effort Score (CES) is important in customer service. It is a metric to measure how easily your customers get an issue resolved or a request fulfilled.Measuring customer e
Want to foster a positive relationship with your customers? A thank you for your order card, email, or even image is an effective way to deepen customer impressions and increase their loyalty, especially if you are running an online store or other online business. It builds a friendly foundation for
AI voice agents are intelligent virtual assistants that use advanced AI technologies to understand, interpret, and respond to human conversations. Compared with traditional systems, AI voice agents greatly reduce wait times and operational costs. Want to learn more details about the AI voice ag
