When it comes to customer service software or helpdesk system, most users may think of Zendesk as the first choice. It is one of the best cloud-based customer support platforms that offers numerous features, such as ticketing, live chat, CRM, sales, SLA management, etc.However, despite its popularit
Speech analytics is an automated process of converting human speech into organized text and then analyzing its content to identify valuable customer trends, sentiment, and important patterns. Call centers rely on speech analytics to phrase thousands of conversations daily. Without the technology, ca
Workforce engagement has a significant impact on almost every aspect of your business, from profitability and employee turnover to overall customer experience. Beyond the surface meaning, it’s rooted in the sense of connection employees feel to their work, roles, teams, and the company’s strategic v
