The e-commerce customer service landscape has transformed dramatically, with AI‑powered platforms and omnichannel capabilities becoming essential for online success. E-commerce customer service software refers to platforms that manage, automate, and optimize customer support interactions across digi
The best customer service software for an e-commerce help desk centralizes customer interactions across email, chat, phone, and social channels while providing automation, integration capabilities, and analytics to streamline support operations. With e-commerce customer service expectations rising,
Artificial intelligence (AI) is transforming how individuals, researchers, and global businesses interact with information. At the heart of this transformation lies generative AI, with OpenAI’s ChatGPT leading the charge. From composing emails to resolving complex support queries, ChatGPT’s adoption
