AI voice assistants can easily understand and respond to your spoken commands and execute various tasks using artificial intelligence (AI), natural language processing (NLP), and other voice recognition technologies.These assistants have revolutionized the communication channel between businesses an
VoIP, also called Voice over Internet Protocol, is a communication technology that uses an internet connection instead of a landline service to make and receive calls. It is an open standard for establishing calls over the Internet.This technology is widely used in modern contact centers or call cen
Customer service skills are a combination of abilities and traits that equip you to interact with customers effectively and deliver a positive experience. These skills are necessary for anyone working in all industries, especially for call centers, where they need to contact customers or clients fre
