In recent years, contact centers are not just places for handling customer complaints, inquiries, and problem-solving but also a treasure trove of valuable insights. Every customer interaction pools key information that can boost customer satisfaction, enhance loyalty, and drive business success.Tha
Traditional call center systems can no longer meet the needs of modern businesses, especially those needing remote collaboration. They require cumbersome infrastructure that brings operational hurdles and increases costs. In contrast, virtual call center solutions offer lower costs, easier setup, an
The world of Artificial Intelligence (AI) agents is rapidly evolving from general-purpose assistants to highly specialized experts. We've just experienced the hype of Clawdbot/Moltbot, and the release of Deepseek-OCR 2.For a long time, the biggest challenge for AI agents tackling complex, multi-step
