With a tarnished name that spreads faster than wildfire in today’s world, call centres simply cannot afford to be wrong. Thus, call centres are under more pressure than ever to render excellent service, be it by phone, email, chat, or social media.But the sad fact is that managing a modern call cent
AI voice assistants can easily understand and respond to your spoken commands and execute various tasks using artificial intelligence (AI), natural language processing (NLP), and other voice recognition technologies.These assistants have revolutionized the communication channel between businesses an
What is Social Media Customer Service SoftwareSocial media customer service software is a customized application that enables companies to handle, engage with, and monitor customer interactions on platforms such as Facebook, Instagram, and X. Social media management tools, as they are also referred
